Operations Manager

KAARA SAARAM RESTAURANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant in Singapore is seeking a seasoned Restaurant Manager to oversee daily operations, manage financial performance, and lead a dynamic team. The ideal candidate will have over 5 years of experience in food service management and possess strong leadership and analytical skills. This role offers a chance to drive revenue growth and enhance customer satisfaction in a high-volume environment.

Qualifications

• 5+ years of progressive experience in restaurant or food service management.
• Proven track record in multi-unit or high-volume restaurant operations preferred.

Responsibilities

• Oversee daily restaurant operations for efficient service.
• Develop and implement operational policies and procedures.
• Control labor costs and optimize staffing levels.
• Ensure high standards of guest service and satisfaction.

Skills

Leadership

Communication

Financial Acumen

Organizational Skills

POS Systems

Education

Bachelor's degree in Hospitality Management or related field

Tools

MS Office Suite

Restaurant Management Software

Job description

Key Responsibilities

Operations Management

• Oversee daily restaurant operations to ensure smooth, efficient, and profitable service.
• Develop and implement operational policies and procedures to maintain quality and consistency.
• Monitor inventory, ordering, and supplier relationships to minimize waste and control costs.
• Ensure compliance with food safety, sanitation, and occupational health standards.
• Manage maintenance of facilities and equipment to ensure functionality and safety.

Financial Management

• Monitor and analyze financial performance (P&L statements, budgets, sales reports).
• Develop and execute strategies to achieve revenue, cost, and profit targets.
• Control labor costs and optimize staffing levels to align with business needs.
• Forecast demand and prepare budgets for operations and marketing initiatives.

Team Leadership & Human Resources

• Recruit, train, and develop restaurant management and staff teams.
• Set performance standards and conduct regular evaluations.
• Foster a positive, team-oriented work environment that promotes employee engagement and retention.
• Handle employee relations, scheduling, and disciplinary actions when necessary.

Customer Experience

• Ensure a consistently high standard of guest service and satisfaction.
• Respond promptly to customer feedback and resolve issues effectively.
• Maintain brand reputation by ensuring compliance with company service standards.

Marketing & Business Development

• Collaborate with marketing teams to execute local promotions and campaigns.
• Analyze market trends and customer feedback to identify growth opportunities.
• Engage with the community and local organizations to build brand visibility.

Qualifications & Requirements

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Equivalent experience in restaurant or hospitality management accepted.

Experience

• 5+ years of progressive experience in restaurant or food service management.
• Proven track record in multi-unit or high-volume restaurant operations preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication, interpersonal, and organizational abilities.
• Financial acumen — ability to interpret and manage P&L reports.
• Deep understanding of restaurant operations, food safety, and compliance regulations.
• Ability to thrive under pressure and make data-driven decisions.
• Proficiency in POS systems, MS Office Suite, and restaurant management software.

Other Requirements

• Flexible to work evenings, weekends, and holidays as required.
• Food Safety Certification (e.g., ServSafe) preferred.
• Valid driver’s license (if managing multiple locations).

Key Performance Indicators (KPIs)

• Revenue growth and profitability targets.
• Customer satisfaction and feedback scores.
• Employee retention and engagement metrics.
• Operational efficiency and cost control.
• Compliance and audit performance.