Operations Manager

MODU K PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A growing hospitality company is seeking a dynamic manager to oversee daily operations of its restaurant and salon branches. The role involves managing staff, ensuring excellent customer service, and maintaining compliance with industry regulations. Candidates should possess strong leadership, financial management skills, and a background in Beauty & F&B.

Qualifications

• Proven management experience in the Beauty & F&B industry.
• Strong knowledge of legal rules and guidelines in Beauty and F&B.
• In-depth knowledge of business functions, metrics, and performance analysis.

Responsibilities

• Manage day to day restaurant & salon operations and ensure positive outlet image.
• Training new and current staff on customer service best practices.
• Control operations cost and identify measures to cut wastages.

Skills

Leadership

Communication

Customer Service

Financial Management

Education

Bachelor Degree in Hospitality or Retail Management

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics