Operations Manager

AMIRA COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing F&B group in Singapore is seeking an experienced Operations Manager to oversee daily operations across multiple outlets. The role requires strong leadership skills, a background in F&B, and the ability to maximize performance and customer satisfaction. Competitive salary and benefits are offered, along with career advancement opportunities in a supportive workplace.

Benefits

Competitive salary with performance-based bonuses

Staff meals and discounts across outlets

Career advancement opportunities

Qualifications

• Minimum 5 years of experience in F&B operations, with at least 2 years in a managerial role.
• Sound knowledge of F&B cost control, purchasing, and operational systems.
• Able to work flexible hours, including weekends and public holidays when required.

Responsibilities

• Oversee daily F&B operations across all outlets.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage outlet performance including sales and costs.
• Lead, train, and motivate outlet managers and teams.
• Ensure consistent delivery of high-quality food and service.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Interpersonal skills

Education

Diploma or Degree in Hospitality Management or Business Administration

Job description

Job Summary:

The Operations Manager oversees the daily operations and overall performance of the F&B outlets to ensure smooth workflow, excellent service standards, cost efficiency, and profitability. This role is responsible for managing teams, implementing operational strategies, maintaining quality control, and driving business growth across all outlets.

Key Responsibilities:

1. Operational Management

• Oversee daily F&B operations across all outlets to ensure efficiency and consistency.
• Implement and monitor standard operating procedures (SOPs) for service, hygiene, and food safety.
• Ensure compliance with licensing, safety, and hygiene regulations (SFA, NEA, etc.).
• Conduct regular site inspections to ensure outlets are well-maintained and operations are smooth.

2. Financial Performance

• Monitor and manage outlet performance, including sales, food cost, and labor cost targets.
• Analyze financial and operational reports to identify areas for improvement.
• Prepare budgets and forecasts; develop strategies to maximize revenue and minimize expenses.
• Oversee inventory control, purchasing, and supplier management to ensure cost efficiency.

3. Team Leadership & Development

• Lead, train, and motivate outlet managers, kitchen, bar and service teams to achieve business goals.
• Conduct regular meetings and performance reviews with outlet teams.
• Foster a positive and professional work environment that encourages teamwork and accountability.
• Plan manpower schedules to ensure optimal staffing levels across outlets.

4. Customer Experience & Quality Assurance

• Ensure consistent delivery of high-quality food and service in line with brand standards.
• Handle escalated customer feedback and resolve operational issues promptly.
• Develop and implement initiatives to improve guest satisfaction and loyalty.

5. Strategic Planning & Growth

• Work closely with management on new outlet openings, menu development, and marketing activities.
• Identify opportunities for process improvement and operational innovation.
• Support business expansion and ensure smooth onboarding of new locations or concepts.

Requirements:

• Diploma or Degree in Hospitality Management, Business Administration, or related field.
• Minimum 5 years of experience in F&B operations, with at least 2 years in a managerial role.
• Strong leadership, organizational, and problem-solving skills.
• Sound knowledge of F&B cost control, purchasing, and operational systems.
• Excellent communication and interpersonal abilities.
• Able to work flexible hours, including weekends and public holidays when required.

Work Environment & Benefits:

• Competitive salary with performance-based bonuses.
• Staff meals and discounts across outlets.
• Career advancement opportunities within a growing F&B group.
• Supportive management team and positive workplace culture.