Operations Manager

CSP MAINTENANCE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Singapore is seeking an Operations Manager to oversee staff recruitment, training, and daily operations. The ideal candidate will have a Diploma or Bachelor's degree in operations management and at least 2 years of management experience within the cleaning industry. Responsibilities include managing client relationships, ensuring high service quality, and maintaining a safe work environment. Strong problem-solving and communication skills are essential for this role.

Qualifications

• 2+ years of experience in management, operations, and leadership.
• Experience in cleaning services for commercial buildings is essential.
• Ability to build consensus among managers, clients, and workers.
• Excellent communication skills needed.

Responsibilities

• Recruit, train, and manage employees.
• Prepare and complete action plans for operations.
• Maintain a safe work environment.
• Manage relationships with clients and handle issues.

Skills

Critical thinking

Problem-solving

Planning

Organizing

Decision-making

Communication skills

Persuasiveness

Influencing

Delegation

Conflict management

Adaptability

Stress tolerance

Teamwork

Education

Diploma or Bachelor’s degree in operations management or related field

Job description

Job Description and Responsibilities

• Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Accomplish operations and organization mission by completing related results as needed
• Manage staff levels, wages, hours, contract labor to revenues
• Manage relationships with clients
• Review and approve all operational invoices and ensure they are submitted for billing or payment
• Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site
• Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation

Key Skills and Competencies

• critical thinking and strong problem-solving capability
• planning and organizing
• decision-making
• communication skills
• persuasiveness
• influencing and leading
• delegation
• conflict management
• adaptability
• stress tolerance
• team work

Requirement

• Diploma or Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Minimum 2 years cleaning experience in commercial building.
• Ability to build consensus and relationships among managers, clients, and workers
• Excellent communication skills.