Operations Manager

BNL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is looking for a management professional to oversee operations, ensure compliance with service standards, and build strong client relationships. The ideal candidate will possess strong management and communication skills, with experience in stewarding operations being an advantage. Responsibilities include staff training, complaint resolution, and maintaining high hygiene standards across job sites.

Qualifications

• Strong management, planning, compliance, organizational, analytical, and decision-making skills.
• Good oral and written communication skills.
• Tactful and discreet when dealing with people and confidential information.
• Leadership and motivational skills to rally people toward goal achievement.
• Ability to work well within the organization and interact effectively with all levels.

Responsibilities

• Develop and ensure company SOPs are followed.
• Build relationships with clients for contractual renewals.
• Uphold cleaning and maintenance quality standards.
• Oversee effective OJT training and skill development.
• Manage staff motivation, discipline, and development.
• Plan manpower deployment to meet contractual requirements.
• Supervise stewarding operations and compliance with hygiene standards.
• Resolve client feedback and implement preventive measures.
• Recruit and conduct performance reviews.

Skills

Management skills

Planning skills

Compliance skills

Organizational skills

Analytical skills

Decision-making skills

Communication skills

Leadership skills

Job description

Job Requirements:

• Developing, executing, and ensuring company SOPs are followed throughout assigned sites.
• Building open and trusting relationships with clients to achieve long-term partnerships and contractual renewals.
• Monitoring and upholding the cleaning, stewarding, and maintenance quality standards and operating procedures for all job sites to surpass client expectations.
• Overseeing effective OJT training on equipment, stewarding practices, and skills surrounding the latest implementations (robotics and health policies) to maintain high standards of work.
• Managing overall staff motivation, discipline, development, and performance according to organizational, human resource, and government manpower policies.
• Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness.
• Planning manpower deployment at various sites, including cleaning and stewarding teams, to meet the contractual requirements of clients.
• Supervising and coordinating stewarding operations such as dishwashing, kitchen cleaning, and back-of-house hygiene to ensure compliance with safety and sanitation standards.
• Resolving feedback or complaints from clients promptly and implementing preventive measures to avoid recurrence.
• Recruiting and interviewing applicants, including stewarding staff, and conducting effective two-way performance reviews.
• Ensuring that all related Workplace Safety & Health requirements are met, and that monthly updates on Toolbox Meeting Records, Staff Induction Records, and other safety documentation are submitted accordingly.

Job Requirements:

• Strong management, planning, compliance, organizational, analytical, and decision-making skills.
• Good oral and written communication skills.
• Tactful and discreet when dealing with people and confidential information.
• Leadership and motivational skills to rally people toward goal achievement.
• Ability to work well within the organization and interact effectively with all levels.
• Experience in stewarding operations, including kitchen hygiene management, dishwashing operations, and coordination of back-of-house cleaning activities, will be an advantage.