Operations Manager

Ma Kuang Chinese Medicine & Research Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Clinic Operations Manager to oversee daily operations, manage appointment schedules, and lead a team of healthcare professionals. The ideal candidate has a Bachelor's degree and 3-5 years of experience in clinic operations, with strong organizational and leadership skills. The role demands excellent interpersonal and communication abilities to foster a positive work environment and ensure high-quality patient service.

Qualifications

• 3-5 years experience in clinic operations or related field.
• Proven experience in staff scheduling and resource planning.
• Strong focus on service quality and patient experience.

Responsibilities

• Oversee daily operations of the clinic.
• Manage appointment schedules for physicians and therapists.
• Develop and implement standard operating procedures.

Skills

Operations management skills

Organisational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Leadership skills

Education

Bachelor’s degree in Healthcare Administration or related

Tools

Clinic management software

Electronic health record systems

Job description

To oversee and optimise the day-to-day operations of the clinic services under Ma Kuang Group (including physician consultations, TCM/massage therapy, clinic assistant activities) so as to ensure smooth scheduling, efficient resource utilisation, high quality patient service, staff satisfaction, regulatory compliance, and alignment with the company’s strategic objectives.

Key Responsibilities

• Arrange and maintain the appointment schedules for physicians in the clinic: ensure optimal utilisation of physician time, minimise idle time, match physician availability with patient demand, coordinate leave/cover.
• Oversee the scheduling and roster of massage therapists and clinic assistants.
• Lead and supervise the daily operations of the clinic.
• Develop, implement and monitor standard operating procedures (SOPs) for clinic operations (drawing from healthcare/insurance/government best practices).
• Oversee the facility and equipment readiness (therapy rooms, physician consultation rooms, massage rooms), ensure maintenance, cleanliness, safety.
• Lead, motivate and manage the team of massage therapists, clinic assistants and administrative support staff: recruit (in liaison with HR), onboard, train, evaluate performance, coach and develop.
• Foster a positive, service-oriented culture with high staff engagement, clear communication, and continuous improvement.
• Identify operational bottlenecks or issues and lead improvement initiatives to address them.
• Manage patient feedback/complaints escalation, work with the team to implement corrective actions and service recovery.
• Ensure adherence to relevant health care standards, regulatory/compliance requirements.

Key Requirements / Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent).
• Minimum 3-5 years (or more depending on seniority) experience in clinic operations, preferably in dental, western medicine clinic, insurance-platform or government healthcare setting. (From e.g., polyclinic, government healthcare group).
• Proven experience in staff scheduling/rostering, resource planning, operations management in a healthcare/clinic setting.
• Strong organisational, analytical and problem-solving skills; ability to work under pressure and manage multiple priorities (e.g., scheduling conflicts, staffing shortages).
• Good interpersonal and communication skills; ability to liaise with clinical staff (physicians, therapists), administrative staff, and external partners.
• Familiarity with clinic management software/scheduling systems, electronic health/medical record systems (desirable).
• Strong focus on service quality and patient experience; understanding of regulatory compliance in healthcare.
• Leadership mindset: able to lead and motivate a team, drive continuous improvement.