Operations Lead: Local Tours & Service Excellence

Discova; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel company in Singapore is looking for an Operations Executive to join their team. The successful candidate will ensure operational standards, enhance customer satisfaction, and directly engage with local suppliers. Ideally, candidates should have a degree in tourism and hospitality, and experience in a DMC or tour operator. Strong organizational and communication skills are essential. This role offers a chance to thrive in a diverse and inclusive workplace.

Benefits

Diverse and inclusive workplace

Opportunity for personal growth

Qualifications

• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

Responsibilities

• Book and operate tours with accuracy within budget.
• Follow Discova One-Best-Ways processes consistently.
• Build strong relationships with suppliers.
• Cooperate with various teams for seamless operations.
• Solve on-ground situations with initiative.

Skills

Organisational skills

Communication skills

Problem solving

Education

Bachelor Degree in tourism and hospitality

Job description

A travel company in Singapore is looking for an Operations Executive to join their team. The successful candidate will ensure operational standards, enhance customer satisfaction, and directly engage with local suppliers. Ideally, candidates should have a degree in tourism and hospitality, and experience in a DMC or tour operator. Strong organizational and communication skills are essential. This role offers a chance to thrive in a diverse and inclusive workplace.