Operations & Integrator Manager

SILVESTER LEGAL LLC; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A boutique law firm in Singapore is seeking an experienced Operations & Integrator Manager to lead office operations, finance oversight, and HR functions. The ideal candidate will have 5–7 years of experience in office management or finance, with a strong proactive problem-solving mindset. This leadership role offers a competitive salary and a pathway to advance within the firm.

Benefits

Competitive salary

Performance-based incentives

Career growth opportunities

Qualifications

• Minimum 5–7 years’ experience in office management or finance.
• Strong finance background and ability to interpret financial statements.
• High systems-thinking ability related to operational metrics.

Responsibilities

• Oversee daily office operations to ensure productivity and organization.
• Monitor cash flow and prepare financial dashboards for management.
• Oversee HR functions including recruitment and onboarding.
• Track billable hours and lawyer productivity.
• Liaise with marketing teams to ensure campaign execution.

Skills

Office management

Operations

Finance

Team coordination

Proactive problem-solving

Education

Degree or diploma in Business Administration, Finance, HR

Job description

JOB DESCRIPTION

Position Title: Operations & Integrator Manager

Reporting To: Managing Director (Founder)

Location: Silvester Legal LLC, Singapore

Type: Full-Time, Onsite

Role Overview (Growth-Oriented Leadership Role)

Silvester Legal LLC is a growing boutique law firm with a vision to become the leading SME-focused litigation and advisory firm in Singapore. We are implementing the Entrepreneurial Operating System (EOS) to scale efficiently, build accountability, and create an exceptional workplace culture.

The Operations & Integrator Manager will serve as the central coordination point across all business functions — HR, finance, administration, operations, and EOS implementation. This role is for someone who wants to take ownership, improve systems, and work closely with leadership to drive growth. You will both run the office day-to-day and ensure strategic traction across the firm.

This is not a passive administrative role — this is a leadership position suited for a proactive, mature, forward-thinking individual who wants to make a meaningful impact.

Key Objectives of the Role

• Ensure the entire office functions smoothly with operational excellence.
• Drive accountability, performance tracking, and process discipline across the firm using EOS principles.
• Oversee finance operations with full visibility of cash flow, budgeting, and forecasting.
• Support HR and talent development.
• Serve as the “Integrator” to translate the Managing Director’s vision into action, ensuring things get done.

Core Responsibilities

1. Office Operations & Administration

• Oversee daily operations of the office to ensure a productive, organized, and positive working environment.
• Manage office supplies, facilities, pantry, vendor relationships, IT coordination, insurance, and compliance matters.
• Coordinate with external service providers (marketing vendors, HR partners, auditors, banks).
• Ensure the firm’s processes, checklists, and operational systems are maintained and continuously improved.

2. Finance Oversight & Strategic Reporting

• Monitor cash flow, budgets, and financial performance.
• Prepare monthly financial dashboards and projections for the Managing Director.
• Track firm profitability, revenue collections, cost optimisation, and expense controls.
• Work with accountants on full set of accounts, GST filing, and financial compliance.
• Make recommendations on cash flow planning, cost efficiencies, and financial sustainability.

3. Human Resources & People Operations

• Oversee HR functions including recruitment coordination, onboarding, leave tracking, staff welfare, training, and performance monitoring.
• Ensure company policies are implemented consistently and aligned with firm culture.
• Proactively identify gaps in manpower, morale, and productivity.
• Serve as a point of contact for confidential staff matters.

4. Lawyer Productivity & Utilisation Monitoring

• Track billable hours, utilisation rates, deadline compliance, and work allocation.
• Ensure lawyers are neither underutilised nor overwhelmed.
• Propose workload adjustments and departmental support allocation.
• Produce weekly reports for the Managing Director on productivity and performance metrics.

5. Marketing Coordination (Non-Implementation Role)

• Liaise with internal and external marketing teams to ensure campaigns and content are executed according to firm objectives.
• Monitor leads, conversions, and marketing ROI.
• Provide operational support for marketing events, webinars, or client initiatives.
• Track marketing budgets and timelines.

EOS (Entrepreneurial Operating System) Integrator Responsibilities

• Lead the Weekly Level 10 Meetings, ensuring each department is aligned and accountable.
• Maintain and update Scorecards, Accountability Charts, and Quarterly Rocks.
• Identify, prioritise, and resolve firm-wide issues efficiently.
• Ensure execution of strategic plans set by the Managing Director.
• Drive a culture of continuous improvement, discipline, and accountability.
• Be the bridge between vision and execution — harmonising operations and keeping all functions aligned.

KPIs & Success Indicators

• Office operates with 99% efficiency (no disruption, proactive issue resolution).
• Cash flow visibility and stability with accurate forecasting.
• Lawyer utilisation targets met consistently.
• EOS Scorecard metrics are tracked and improved quarter over quarter.
• Reduction in bottlenecks, improved staff morale, and measurable growth in firm performance.
• Successful implementation of strategic initiatives with clear progress each quarter.

Ideal Candidate Profile

Experience & Skills

• Minimum 5–7 years’ experience in office management, operations, or finance (legal or professional services environment preferred).
• Strong finance background with ability to read and interpret financial statements.
• High systems‑thinking ability — comfortable with processes, KPIs, dashboards, and operational metrics.
• Skilled at coordinating people, managing timelines, and ensuring follow‑through.
• Experience with EOS (or similar business operating system) is highly advantageous.

Personality & Mindset

• Mature, grounded, proactive problem‑solver.
• Forward‑thinking with a passion for improvement and efficiency.
• Confident and professional in dealing with senior lawyers and stakeholders.
• Able to balance empathy with accountability.
• Thrives in a fast‑paced, entrepreneurial environment.

Qualifications

• Degree or diploma in Business Administration, Finance, HR, or equivalent professional experience.
• Experience in a law firm or financial services setting preferred.
• Familiarity with EOS, KPI dashboards, or operational management frameworks is a strong plus.

Compensation & Career Path

• Competitive salary with performance‑based incentives.
• Clear pathway to evolve into Operations Director / Chief Operating Officer as the firm scales.
• Opportunity to be a core part of a firm with a strong mission and growth trajectory.

How to Apply

Interested applicants should submit:

• Resume highlighting finance & operations experience
• A short paragraph explaining their experience in managing teams or improving systems
• Availability & expected salary