Operations Executive, Ship Spares Logistics

GAC (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider based in Singapore is seeking an Operations Executive to coordinate with customers and various teams to manage shipment operations effectively. The ideal candidate will possess a diploma in logistics and excellent communication skills, with fresh graduates encouraged to apply. This role emphasizes customer service and teamwork in a dynamic environment.

Qualifications

• Fresh graduates are welcome and encouraged to apply.
• Able to communicate well with all stakeholders.
• A good team player and yet able to work independently.

Responsibilities

• Coordinate closely with the Customer Service team and other departments.
• Interact with customers professionally regarding shipment status.
• Maintain proper documentation for easy retrieval of information.
• Process and dispatch job invoices on time.
• Seek feedback from clients and relay it to the Customer Service Manager.

Skills

Excellent communication and written skills

Proactive attitude towards clients and staff

Good customer service and administration

High integrity and strong commitment

Ability to build rapport with clients

Education

Diploma in Logistics discipline or equivalent

Job description

Overview

GAC is the world’s leading independent shipping, logistics and marine services provider, with over 300 offices worldwide. As part of our global expansion, we are looking for a highly qualified Operations Executive for the logistics team based in Singapore.

Position

Customer Service Executive, Ship Spares Logistics (Location: Alps Avenue)

Responsibilities

• Coordinate closely with the Customer Service team, Operations Manager, Operational Team, and Sales team to ensure the clients’ scope of work is carried out within the specified time frames.
• Interact with customers in a professional manner and ensure information on shipment operational status is promptly relayed to the customers.
• Attend to customer requests & queries and work closely with Manager and Operations and sales team to promptly investigate and resolve complaints/problems.
• Maintain and ensure proper documentations for easy retrieval of information required.
• Ensure all internal records for all general forwarding jobs are accurately updated on timely basis and job invoices are processed and dispatched on time.
• Ensure Customer Service Standards Guide and Company Service Delivery procedures associated to Customer Services, Operations and Invoicing are always complied with.
• Actively seek feedback from clients and promptly relay customer feedback to Customer Service Manager and QA.
• Correspond with agents & clients regarding operational requests / issues.
• Carry out all other activities as assigned by superiors.

Requirements

• Diploma in Logistics discipline or equivalent
• Fresh graduates are welcome and encouraged to apply.
• Excellent communication and written skills.
• Proactive attitude towards clients and staff.
• Able to communicate well with all stakeholders.
• High integrity and strong commitment.
• Good knowledge of documentation of import/export procedures with interest in continuous learning.
• Good customer service and administration.
• A good team player and yet able to work independently.

Other Requirements

• Street-smart and proactive
• Very good multi-communicator and listener
• Good knowledge of the freight forwarding and Energy Project industry with interest in continuous learning.
• Good team player.
• Able to build rapport and good relationships with clients.
• Location: Alps Avenue

We regret that only short-listed candidates would be called for an interview.

Salary depends on Qualifications and Experience. Please indicate your last drawn salary and expected salary in your resume.