Operations Executive, Ship Spares Logistics

GAC (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global shipping and logistics provider in Singapore is seeking an Operations Executive to enhance customer relations and manage daily operations. The ideal candidate should possess a diploma in logistics or related fields and demonstrate excellent communication skills and a proactive attitude. Responsibilities include coordinating with various teams, addressing customer inquiries, and ensuring compliance with service delivery standards. Fresh graduates are encouraged to apply, as this role offers a supportive environment for growth.

Qualifications

• Fresh graduates are welcome and encouraged to apply.
• High integrity and strong commitment.
• A good team player and yet able to work independently.

Responsibilities

• Handle daily operations providing high-level customer service.
• Coordinate closely with various teams to ensure timely scope of work.
• Interact professionally with customers, relaying shipment statuses.
• Attend customer requests and resolve complaints promptly.
• Update internal records accurately and process job invoices on time.
• Ensure compliance with customer service and delivery procedures.
• Seek and relay customer feedback to management.

Skills

Excellent communication and written skills

Proactive attitude towards clients and staff

Good customer service and administration

Able to communicate well with stakeholders

Good knowledge of documentation of import/export procedures

Education

Diploma in Logistics discipline or equivalent

Job description

GAC is the world’s leading independent shipping, logistics and marine services provider, with over 300 offices worldwide. As part of our global expansion, we are looking for a highly qualified Operations Executive for the logistics team based in Singapore.

Customer Service Executive, Ship Spares Logistics (Location: Alps Avenue)

Principle Job Duties & Responsibilities

The incumbent will handle daily operations in providing the highest level of customer service and maintaining excellent customer relations through efficient and effective coordination of all operational and customer service department activities.

• Coordinate closely with the Customer Service team, Operations Manager, Operational Team, and Sales team to ensure the clients’ scope of work is carried out within the specified time frames.
• Interact with customers in a professional manner and ensure information on shipment operational status is promptly relayed to the customers.
• Attend to customer requests & queries and work closely with Manager and Operations and sales team to promptly investigate and resolve complaints/problems.
• Maintain and ensure proper documentations for easy retrieval of information required.
• Ensure all internal records for all general forwarding jobs are accurately updated on timely basis and job invoices are processed and dispatched on time.
• Ensure Customer Service Standards Guide and Company Service Delivery procedures associated to Customer Services, Operations and Invoicing are always complied with.
• Actively seek feedback from clients and promptly relay customer feedback to Customer Service Manager and QA.
• Correspond with agents & clients regarding operational requests / issues.
• Carry out all other activities as assigned by superiors.
• To perform other jobs as assigned by superior.

Requirements

• Diploma in Logistics discipline or equivalent
• Fresh graduates are welcome and encouraged to apply.
• Excellent communication and written skills.
• Proactive attitude towards clients and staff.
• Able to communicate well with all stakeholders.
• High integrity and strong commitment.
• Good knowledge of documentation of import/export procedures with interest in continuous learning.
• Good customer service and administration.
• A good team player and yet able to work independently.

Other Requirements

• Street-smart and proactive
• Very good multi-communicator and listener
• Good knowledge of the freight forwarding and Energy Project industry with interest in continuous learning.
• Good team player.
• Able to build rapport and good relationships with clients.
• Location: Alps Avenue

We regret that only short-listed candidates would be called for an interview.

Salary depends on Qualifications and Experience. Please indicate your last drawn salary and expected salary in your resume.