Operations Executive (Patient Service)

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare recruitment agency is seeking a candidate to oversee clinical service points and ensure smooth daily operations. Responsibilities include enhancing patient care, managing staff, and driving performance. Applicants should have a degree and at least 3 years of relevant experience, preferably in healthcare. The role offers opportunities for career development in a supportive environment.

Qualifications

• Degree in any discipline with at least 3 years of work experience, preferably in healthcare.

Responsibilities

• Oversee assigned clinical service points, ensuring smooth daily operations.
• Collaborate with Nurse Managers to resolve operational issues.
• Enhance patient care delivery with department managers.
• Ensure facilities are safe and patient-friendly.
• Partner with teams to achieve customer satisfaction targets.
• Develop and implement innovative services to improve service levels.
• Drive performance by meeting volume and financial targets.
• Manage annual budgeting and conduct regular reviews.
• Lead and manage non-nursing staff at service points.
• Oversee staff recruitment, retention, and engagement.
• Facilitate effective two-way communication between staff and management.
• Represent the department in committees and contribute to initiatives.

Job description

Overview

Oversee assigned clinical service points, ensuring smooth daily operations including front counter services, administrative matters, and process improvements.

• Collaborate with Nurse Managers and stakeholders to resolve operational issues and enhance patient care delivery.


• Work with department managers to ensure a seamless and positive patient experience across the continuum of care.


• Ensure facilities are safe, patient-friendly, and aligned with service excellence standards.


• Partner operations and administrative teams to achieve customer satisfaction targets.


• Develop and implement innovative services to improve service levels and enhance customer experience.


• Drive performance by meeting volume and financial targets for assigned clinical services.


• Prepare business plans in collaboration with clinical chiefs to meet organisational goals.


• Manage annual budgeting, conduct regular reviews with clinical heads, and explore new business opportunities.


• Lead and manage non-nursing staff at service points, including performance appraisals, training, and career development.


• Oversee staff recruitment, retention, and engagement to ensure a skilled, stable, and motivated workforce.


• Facilitate effective two-way communication between staff and management, ensuring timely dissemination of information and escalation of issues.


• Represent the department in committees and contribute to organisational initiatives.


• Participate in job rotations to other operational areas after three years.

Qualifications

• Degree in any discipline with at least 3 years of work experience, preferably in healthcare.

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150