Operations Executive (Overland Products & Operations)

WTS TRAVEL & TOURS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel services company in Singapore is looking for an Operations Executive to manage the Overland team's daily operations. Responsibilities include booking travel arrangements, liaising with suppliers, ensuring compliance with regulations, and delivering exceptional customer service. Candidates should have a strong understanding of travel products and excellent negotiation skills.

Qualifications

• Strong understanding of travel products is essential.
• Exceptional customer service skills to address stakeholder needs.
• Ability to negotiate terms with suppliers and vendors.

Responsibilities

• Manage travel arrangements for the sales team effectively.
• Liaise with travel suppliers and negotiate favorable terms.
• Ensure compliance with travel regulations and laws.
• Provide exceptional customer service to all stakeholders.
• Proactively handle travel-related complaints and issues.
• Monitor and analyze travel trends and market conditions.
• Create and implement travel policies for operational efficiency.
• Undertake any other duties as assigned.

Skills

Travel product knowledge

Customer service skills

Negotiation skills

Issue resolution

Market analysis

Job description

Job Overview

As an Operations Executive, you will be instrumental in handling the daily operations of our Overland team. Your primary responsibility will be to ensure the seamless execution of all travel-related services in alignment with company standards, thereby enhancing the overall customer experience.

Key Responsibilities

• Travel Arrangements Management: Efficiently book and manage travel arrangements for the sales team, including transportation, accommodations, car rentals, and other related services. A comprehensive understanding of various travel products is essential to effectively match offerings with booking requirements.
• Supplier Liaison: Establish and nurture strong relationships with travel suppliers and vendors, negotiating favourable terms to secure the best deals and ensure optimal service delivery.
• Regulatory Compliance: Ensure adherence to all relevant travel regulations and laws, including health and safety requirements. Stay updated on regulatory changes and adjust operations accordingly.
• Customer Service Excellence: Provide exceptional customer service to all stakeholders by promptly addressing their needs and concerns while delivering effective solutions to any arising issues.
• Issue Management: Proactively handle travel-related complaints and issues, identifying root causes and implementing satisfactory resolutions.
• Market Analysis: Monitor and analyse travel trends and market conditions to identify growth opportunities and areas for improvement. Remain informed about industry developments, competitor activities, and market changes.
• Policy Development: Create and implement travel policies and procedures that enhance operational efficiency, ensuring all team members are informed and compliant.
• Ad-hoc Duties: Undertake any other duties as assigned by the company.