Operations Executive - Ji Hotel Orchard Singapore

H WORLD HOLDINGS SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hotel management company in Singapore seeks an Operations Executive to support daily hotel operations. The ideal candidate will possess strong coordination and problem-solving skills, and a diploma in hospitality or business is preferred. Responsibilities include overseeing hotel operations, assisting with staff scheduling, and managing guest relations. Candidates should have 1–2 years of relevant experience, bilingual communication skills (English & Mandarin), and proficiency in Microsoft Office and hotel management systems.

Qualifications

• Diploma or equivalent qualification in hospitality or business-related field preferred.
• 1-2 years of relevant experience in hotel operations or administrative support.
• Bilingual ability (English & Mandarin) preferred.

Responsibilities

• Oversee day-to-day hotel operations to ensure efficiency and service excellence.
• Assist in staff scheduling, attendance tracking, and manpower allocation.
• Handle guest feedback, complaints, and service recovery when required.

Skills

Coordination skills

Problem-solving ability

Organizational skills

Multitasking skills

Good communication skills

Interpersonal skills

Education

Diploma in hospitality or business-related field

Tools

Microsoft Office

Hotel management systems

Job description

Job Description – Operations Executive

About the Role

We are seeking a proactive and detail-oriented Operations Executive to support the daily operations of our hotel. The role requires excellent coordination skills, problem-solving ability, and a strong sense of responsibility to ensure smooth business operations and enhance guest satisfaction.

Key Responsibilities

• Oversee and coordinate day-to-day hotel operations to ensure efficiency and service excellence.
• Assist in staff scheduling, attendance tracking, and manpower allocation.
• Support procurement processes including supplier coordination, stock monitoring, and invoice handling.
• Work closely with the Front Office, Housekeeping, and other departments to maintain smooth operations.
• Assist in handling guest feedback, complaints, and service recovery when required.
• Prepare reports and operational documentation for management review.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Provide administrative support to HR and management when needed (e.g., onboarding, training coordination, MOM-related applications).

Requirements

• Diploma or equivalent qualification; hospitality or business-related field preferred.
• At least 1–2 years of relevant working experience in hotel operations or administrative support (hospitality experience an advantage).
• Strong organizational and multitasking skills with attention to detail.
• Good communication and interpersonal skills; bilingual ability (English & Mandarin) preferred to liaise with guests and staff.
• Proficient in Microsoft Office and hotel management systems.
• Able to work independently as well as part of a team in a fast-paced environment.