Operations Executive (IT management / quality management) Up to $4K, East! HSW

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking candidates for an operational support role. This position involves providing administrative support, conducting research, and collaborating with teams to enhance efficiency. A diploma is required, and entry-level applicants are welcome. Candidates should have strong analytical and problem-solving skills and a willingness to learn new technologies.

Qualifications

• Candidates must possess at least a diploma.
• Entry level is welcome.
• Experience in developing and implementing SOPs and quality management frameworks is preferred.
• Some background in IT will be an added advantage.

Responsibilities

• Provide operational and administrative support to enhance operational efficiency.
• Provide L2 operational support and troubleshooting for escalated issues.
• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards.
• Track and analyse incidents to identify and address recurring issues.

Skills

Excellent verbal and written communication skills

Excellent analytical skills

Problem-solving skills

Organisational skills

Record keeping and documentation skills

Willingness to learn new skills and technology

Education

Diploma

Job description

Responsibilities

• Provide operational and administrative support to enhance operational efficiency
• Provide L2 operational support and troubleshooting for escalated issues
• Identify opportunities for continual improvements and make recommendations accordingly
• Custodian of standard operating procedures (SOPs)
• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
• Engage with stakeholders to define and implement service standards
• Collaborate with cross-functional teams for meeting operational requirements and targets
• Track and analyse incidents to identify and address recurring issues
• Drive quality assurance initiatives
• Assist with procurement and manage vendor relations
• Perform research and analysis to support business decisions making
• Perform data management and documentation duties to ensure accuracy of records
• Prepare reports and other documentation
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Requirements

• Candidates must possess at least a diploma
• Entry level is welcome
• Experience in developing and implementing SOPs and quality management frameworks
• Some background in IT will be an added advantage
• Excellent verbal and written communication skills
• Excellent analytical, problem-solving and organisational skills
• Meticulous, with excellent record keeping and documentation skills
• Willingness and capacity to learn new skills and technology

How to Apply

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

www.trustrecruit.com.sg.

Trust Recruit Pte Ltd