Operations Executive (Fault Reporting Center)

ENGIE Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading provider of facilities management solutions in Singapore is seeking an Operations Executive to oversee the Fault Reporting Center. Responsibilities include managing maintenance service calls, updating work orders, and ensuring operational efficiency. Ideal candidates should possess strong communication skills, relevant educational background, and a customer service mindset. This role offers an opportunity to work in a dynamic environment while contributing to effective facility management.

Qualifications

• Nitec in Office Administration, Accounting, or equivalent.
• At least 2 years of relevant experience preferred.
• Prior experience in customer service or operations coordination is a plus.

Responsibilities

• Respond to maintenance-related service calls and generate work orders.
• Assign Fault Reporting Center technicians for fault resolution.
• Monitor and update work orders in the system.

Skills

Strong communication skills

Interpersonal skills

Ability to manage multiple tasks

Attention to detail

Safety-conscious

Education

Nitec in Office Administration or equivalent

GCE ‘O’ Level with relevant experience

Job description

Operations Executive (Fault Reporting Center)

ENGIE Services Singaporeis a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialized rail engineering works, sustainable solutions and FM Consultancy services.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customizable to best suit your unique needs.

Responsibilities

• Respond to maintenance-related service calls and generate work orders promptly

• Assign Fault Reporting Center (FRC) technicians and activate specialist vendors for fault resolution

• Monitor, update, and close work orders in the system in a timely and accurate manner

• Oversee operations monitoring systems and escalating major faults to relevant personnel or management

• Support Business Continuity Plan (BCP) activations, including escalation and tracking of incidents

• Participate in Emergency Preparedness exercises and drills

• Update Integrated Healthcare Asset Management (IHAM) records daily

• Manage contractor logbooks, keypress access, and maintain relevant documentation

• Maintain and update FRC noticeboards, administrative files, permits, and SOP manuals

• Ensure operational checklists, forms, and booklets are current and readily available

• Assist in the preparation of Key Performance Indicator (KPI) reports

• Uphold good housekeeping and maintain general order within the FRC

• Perform other duties as assigned by the management

Requirements

• Nitec in Office Administration, Accounting, or equivalent; or GCE ‘O’ Level with at least 2 years of relevant experience

• Prior experience in customer service, operations coordination, maintenance support, or helpdesk roles is preferred

• Strong communication and interpersonal skills

• Able to work independently and manage multiple tasks under pressure

• High level of responsibility, attention to detail, and teamwork

• Safety-conscious with a good understanding of Workplace Safety and Health (WSH) practices

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