Operations Executive, Cleaning

GREENGARDEN INTEGRATED SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cleaning services company in Singapore is seeking an Operations Executive to oversee daily operations and manage a team of supervisors and cleaning staff. The ideal candidate will have at least 2 years of experience in operations within the cleaning industry, strong communication skills, and a Class 3 license. Responsibilities include ensuring service delivery, training staff, and maintaining client relationships.

Qualifications

• Minimum 2 years of operations experience in cleaning industries.
• A valid Class 3 license is required.
• Excellent communication skills to maintain relationships with staff and clients.

Responsibilities

• Oversee daily cleaning operations to meet standards.
• Manage site supervisors and allocate resources effectively.
• Supervise and train staff to adhere to policies.

Skills

Communication skills

Management abilities

Conflict resolution

Education

Education in operations management

Job description

Overview

The Operations Executive will report to the Operations Manager (OM). The Operations Executive will handle a team of site supervisors and cleaning staff. Once onboard, job training will be provided to understand the company's workflow and processes.

Responsibilities

• Oversee daily cleaning operations, ensuring on-time delivery of services that meet company and clients’ standards.
• Manage site supervisors/cleaners for efficient service delivery, including manpower and resource allocation, scheduling, attendance taking etc.
• Supervise, train, and motivate staff to perform at their best and adhere to company policies and safety procedures.
• Build relationship and network with clients, addressing inquiries/complaints and ensuring high levels of satisfaction.
• Conduct checks and safety risk assessments.
• Resolve all matters/incidents on site, e.g., conflict management and service recovery, preparation of incident reports.
• Manage and track operational budgets, including cost-effective inventory management.
• Ensure the proper maintenance and functioning of cleaning equipment/tools.
• Prepare regular management reports on operation matters.
• Other ad-hoc duties assigned.

Requirements

• Minimum 2 years of operations experience in cleaning industries. An education in any field that is directly related to operations management will be an added advantage.
• A valid Class 3 license.
• Excellent communication skill is a must to maintain a good relationship with the ground staff, clients, and seniors of the company.