Operations Executive #79351

Anradus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and transportation company in Singapore is seeking an Operations Executive / Customer Service Executive for their air freight operations. The role involves managing the complete life cycle of shipments, coordinating with multiple stakeholders, and providing excellent customer service. Candidates with 1-2 years of relevant experience are preferred, but training is available for those without it. Competitive salary and a supportive work environment are offered.

Qualifications

• Minimum 1-2 years of experience in logistics, air freight operations, or customer service.
• Prior knowledge of air freight documentation is a plus.
• Candidates without relevant experience are welcome to apply.

Responsibilities

• Oversee and manage air freight shipments' life cycle.
• Coordinate with airlines and freight forwarders for timely delivery.
• Provide customer service addressing inquiries and shipment issues.
• Ensure accuracy of shipment records and documentation.
• Collaborate with internal teams to improve service quality.

Skills

Proficient in Microsoft Office

Communication skills

Customer service skills

Job description

Job Description

• Industry/ Organization Type: Transportation/Logistics
• Position Title: Operations Executive / Customer Service Executive - Air Freight
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days (Monday to Friday: 1.00PM - 9PM) (Saturday - half day, on remote standby)
• Salary Package: Basic Salary up to $2800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage the complete life cycle of air freight shipments, from origin to final destination, ensuring on-time performance.
• Act as the primary liaison, coordinating effectively with airlines, freight forwarders, and ground handling teams to guarantee seamless movement and timely delivery of goods.
• Provide proactive and responsive customer service, quickly addressing client inquiries and effectively resolving any shipment-related issues or delays.
• Ensure the accuracy and integrity of all shipment records and documentation, including arranging necessary customs paperwork and creating Air Waybills.
• Collaborate with internal teams to streamline processes, identify opportunities for efficiency gains, and propose improvements to enhance overall service quality.
• Support projects and other ad-hoc tasks assigned by the Manager.

Apply Now

• Minimum 1-2 years of experience in logistics, air freight operations, or customer service.
• Prior knowledge of air freight documentation, systems, and standard operating procedures is a plus, but not mandatory.
• Proficient in Microsoft Office.
• Candidates without relevant experience are welcome to apply. Training will be provided.

Application Method

• Submit your application by clicking the APPLY button.
• Email your resume to [e-mail]. Please indicate #79351 on the email subject.

Anradus Application Policy

We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131