Operations Executive #79351

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Singapore is seeking an Operations Executive / Customer Service Executive specializing in air freight. The position involves managing air freight shipments, ensuring on-time delivery, and providing exceptional customer service. Candidates should have 1-2 years of logistics or customer service experience and proficiency in Microsoft Office. This permanent role offers a salary package of up to $2800 plus a variable bonus, and is based at Changi Airfreight Centre.

Qualifications

• Minimum 1-2 years of experience in logistics, air freight operations, or customer service.
• Prior knowledge of air freight documentation is a plus.
• Candidates without relevant experience are welcome to apply.

Responsibilities

• Oversee and manage the complete life cycle of air freight shipments.
• Coordinate with airlines, freight forwarders, and ground handling teams.
• Provide proactive customer service, addressing client inquiries.
• Ensure accuracy of shipment records and documentation.
• Collaborate with internal teams to streamline processes.
• Support projects and ad-hoc tasks assigned by the Manager.

Skills

Logistics operations

Customer service skills

Proficiency in Microsoft Office

Job description

Job Description

• Industry/ Organization Type: Transportation/Logistics
• Position Title: Operations Executive / Customer Service Executive - Air Freight
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days (Monday to Friday: 1.00PM - 9PM) (Saturday - half day, on remote standby)
• Salary Package: Basic Salary up to $2800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage the complete life cycle of air freight shipments, from origin to final destination, ensuring on-time performance.
• Act as the primary liaison, coordinating effectively with airlines, freight forwarders, and ground handling teams to guarantee seamless movement and timely delivery of goods.
• Provide proactive and responsive customer service, quickly addressing client inquiries and effectively resolving any shipment-related issues or delays.
• Ensure the accuracy and integrity of all shipment records and documentation, including arranging necessary customs paperwork and creating Air Waybills.
• Collaborate with internal teams to streamline processes, identify opportunities for efficiency gains, and propose improvements to enhance overall service quality.
• Support projects and other ad-hoc tasks assigned by the Manager.

Qualifications

• Minimum 1-2 years of experience in logistics, air freight operations, or customer service.
• Prior knowledge of air freight documentation, systems, and standard operating procedures is a plus, but not mandatory.
• Proficient in Microsoft Office.
• Candidates without relevant experience are welcome to apply. Training will be provided.

How to Apply

• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #79351 on the email subject.

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