Operations Executive

LS 2 MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A Facilities Management Company in Singapore is looking for an Operations Manager. Responsibilities include managing cleaning operations, coordinating with clients, and ensuring safety protocols. The ideal candidate has at least 3 years of operational experience, preferably in the cleaning industry, possesses excellent communication skills, and is bilingual in English. A Class 3 driving license is required for this role.

Qualifications

• Minimum of 3 years of experience in operations.
• Experience in facilities management or cleaning industry is an advantage.
• Class 3 driving license required.

Responsibilities

• Manage day-to-day operations of cleaning.
• Coordinate with directors and clients for service quality.
• Ensure safety measures during cleaning.

Skills

Customer service

Communication skills

Interpersonal skills

Bilingual in English and another language

Hands-on approach

Job description

Job Description

• Manage the day‑to‑day operations pertaining to the areas of cleaning within the clients’ facilities.
• Provide support during events and the special occasions that require additional attention in terms of cleaning management.
• Coordinate with Operations Director, Supervisor and Client to ensure quality service delivery.
• Ensure cleaning teams adhere to safety measures during the cleaning operation.
• Assist in budget planning for cleaning operations.
• Compile and analyse relevant data to propose recommendations for cleaning process improvement.
• Assist in development and review of operations plan to improve work procedures and quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processions.
• Assist in resolving existing contract conflicts.
• Report potential risks on contractual changes to the management.
• Guide teams to respond to major incidents and emergencies.

Job Requirements

• Minimum of 3 years’ experience in Operations.
• Experience in a Facilities Management / Cleaning industry is an added advantage.
• Proven track record in customer service.
• Bi‑lingual in English and one other major language.
• Excellent communication and interpersonal skills.
• Hands‑on and a positive attitude.
• Technically independent with good initiative.
• Class 3 driving licence.