Operations Executive

BHC CHICKEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food and beverage organization in Singapore is seeking an F&B Operations Manager to oversee all operational aspects of the outlet. This role focuses on achieving customer satisfaction, maximizing revenue, and ensuring staff performance and compliance with safety standards. Candidates should have experience in food and beverage operations and strong leadership skills. Competitive compensation package offered.

Qualifications

• Experience in managing F&B operations.
• Strong communication skills.
• Ability to analyze market performance.

Responsibilities

• Oversee short- and long-term planning for F&B operations.
• Ensure customer satisfaction and quality service.
• Control labor costs and maximize resource allocation.
• Participate in daily management of outlet performance.

Skills

Customer satisfaction

Revenue management

Team leadership

Safety and hygiene compliance

Job description

An F&B Operations Manager oversees the short-and long-term planning for all food and beverage operations in an organization. The Executive manages front- and back-of-house operations to achieve customer satisfaction and quality service while meeting or exceeding financial goals.

Work closely with the Outlet Managers and Ops Manager in all her/his responsibilities by coordination and managing the operation of the F&B outlet, ensuring internal and external customer satisfaction, productivity, maximization of revenue and resources, and effective control.

Responsibilities

• Assist with the creation of Singapore KPIs and revenue targets, and ensure the team is focused on them on a daily basis
• Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
• Compare performance with market competitors and drive the team toward the right output ensuring high quality on a daily basis
• Participate in the daily preparation and unit management as required to ensure the optimal output of meals at the highest quality level

Operational

• Responsible for all aspects of outlet’s F&B operations runs smoothly on a day to day basis.
• Ensure safety and hygiene guidelines are followed.
• Discuss, review, implement and improve SOP for outlet.
• Help control labour cost by maximizing allocation and rostering of team members
• Report on management regarding sales results and productivity.
• Ensure outlet achieve profitability.
• Purchases - pricing, quality, ordering, freshness and looking for competitive suppliers.

Supervisory

• Supervise, lead & motivate the team.
• Provide and coordinate training and development program for all staff.
• Monitor employee performance and participate in annual employee performance reviews.

Customer Service

• Receive, review and act upon feedback and complaints received form customers.
• Responsible for ensuring consistent quality of service