Operations Executive

SUNNYBAY TRANSPORT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transportation company for elderly passengers in Singapore is seeking an Operations Executive to oversee daily operations, ensuring safe and reliable transport for passengers with mobility challenges. The ideal candidate should have at least 2 years in operations management and possess strong leadership, communication, and organizational skills. This position offers the opportunity to make a meaningful impact in the community.

Qualifications

• Minimum of 2 years in operations management.
• Experience in managing transportation services for mobility-challenged passengers.

Responsibilities

• Oversee daily transportation operations ensuring timely and safe pickups/drop-offs.
• Recruit, train, and supervise drivers and operational staff.
• Maintain accurate records of driver certifications and vehicle inspections.
• Address customer inquiries professionally and ensure high standard of care.

Skills

Strong leadership and team management abilities

Positive mindset

Good communications skills

Excellent organizational skills

Problem-solving skills

Proficient in Microsoft Office

Education

Secondary Education without GCE 'O' / 'N' Level or equivalent

Job description

Overview

The Operations Executive is responsible for overseeing the daily operations, ensuring efficient, safe, and reliable transportation services for elderly passengers with mobility challenges. This role involves managing drivers, coordinating schedules, maintaining compliance with regulations, and optimizing operational processes to enhance service quality and customer satisfaction. The Operations Executive possess the opportunity to make a meaningful impact in the lives of individuals with mobility challenges.

Key Responsibilities

1. Operational Management:

• Oversee daily transportation operations, ensuring timely and safe pickups/drop-offs for passengers.
• Develop and optimize routes and schedules to maximize efficiency and minimize delays.
• Monitor fleet performance, including vehicle maintenance, fuel usage, and repair needs.
• Ensure all vehicles are properly equipped for wheelchair accessibility and meet safety standards.
• Prepare reports on performance, service metrics, and improvement initiatives.

2. Staff Supervision & Training:

• Recruit, train, and supervise drivers and operational staffs.
• Conduct regular performance reviews and provide coaching to improve service quality.
• Ensure all staff adhere to company policies, safety protocols, and training.

3. Safety:

• Maintain accurate records of driver certifications, vehicle inspections, and incident reports.
• Implement and enforce safety policies to protect passengers and staff.

4. Customer Service & Communication:

• Address customer inquiries, complaints, and feedback in a professional manner.
• Work closely with customers to schedule and adjust transport services as needed.
• Ensure a high standard of customer care, particularly for elders passengers.

Qualifications & Skills

• Education: Secondary Education without GCE 'O' / 'N' Level or equivalent
• Experience: 2 years in operations management
• Skills: Strong leadership and team management abilities. Positive mindset and good communications skills. Excellent organizational and problem-solving skills. Proficient in Microsoft Office.

Working Conditions

• Office-based with occasional fieldwork to monitor operations.