Operations Executive

Evolve MMA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier martial arts academy in Singapore seeks a candidate to represent its brand and deliver exceptional customer service. Responsibilities include ensuring smooth operations, managing cleanliness and service experience, and addressing customer issues. Ideal candidates will have strong communication skills and be able to multitask effectively. This role involves retail hours, including weekends and holidays, with competitive compensation and benefits.

Benefits

Salary range: $2,500 to $3,200

Medical Insurance

Complimentary training at all Evolve MMA locations

Annual leave of 18 days per year

Qualifications

• Strong written and verbal communication skills are essential.
• Must have excellent time management and problem-solving abilities.
• Attention to detail is crucial for this role.

Responsibilities

• Represent Evolve MMA's brand and provide customer service.
• Coordinate operations between departments to ensure smooth functioning.
• Manage cleanliness, service experience, and maintenance of the academy.

Skills

Excellent communication skills

Time management

Problem-solving

Attention to detail

Ability to work independently

Job description

Responsibilities:

• Represent Evolve MMA's brand and display thorough knowledge of Evolve MMA's products and services when dealing with potential and existing customers
• Provide excellent customer service to potential and existing customers (front line)
• Ensure Evolve MMA Academy's operations run smoothly by coordinating between departments
• Manage the overall standards of cleanliness, service experience, maintenance, class schedules and events of the academy, as well as assist with administrative tasks as required
• Pro-actively work on customer issues assigned via Evolve MMA’s internal systems
• Investigate membership issues, including assistance with finance matters
• Exercise multi-tasking skills when managing multiple systems and applications

Requirements:

• Excellent communication skills – written and verbal
• Time management and problem-solving skills
• Attention to detail
• Ability to work independently and within a team
• Able to work retail hours, including weekends and public holidays on a 5-day work-week basis

Perks:

• Salary Range: $2,500 to $3,200
• Medical Insurance provided
• Complimentary training at all Evolve MMA locations (spouses included)
• Annual leave of 18 days per year
• Check out this link for more information: https://www.youtube.com/watch?v=jyGsOXxy4m0