Operations Executive

LTC OFFICE SUPPLIES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading office supplies company in Singapore is looking for an Operations Executive to ensure smooth operations across sales support, logistics, large format printing, and website maintenance. The ideal candidate will possess strong organizational skills, proficiency in Microsoft Office, and basic knowledge of design software. Responsibilities include handling customer inquiries, managing print jobs, maintaining the website, and updating CRM records. This position offers an opportunity to contribute to various operational aspects in a supportive environment.

Qualifications

• Strong organizational skills and attention to detail required.
• Proficiency in Microsoft Office and accounting software essential.
• Basic knowledge of Photoshop/Adobe Illustrator is preferred.

Responsibilities

• Handle incoming calls and customer inquiries professionally.
• Prepare accurate quotations and maintain organized filing.
• Update company website with new products and promotions.
• Maintain and update customer information in the CRM system.

Skills

Strong organizational skills

Attention to detail

Proficiency in Microsoft Office

Proficiency in accounting software

Basic knowledge of Photoshop/Adobe Illustrator

Familiarity with large format printing processes

Good communication skills

Customer service skills

Job description

Role Overview

As an Operations Executive at LTC Office Supplies Pte Ltd, you are responsible for ensuring smooth operations in four main areas: Sales & Administrative Support, Logistics support, Large Format Printing, and Website Maintenance. Your performance will be measured based on accuracy, timeliness, customer satisfaction, and adherence to company procedures.

Key Responsibilities & KPI Expectations

1. Sales & Administrative Support

Responsibilities:

• Handle incoming calls, emails, and customer inquiries professionally and promptly.
• Prepare accurate quotations, invoices, and purchase orders using company software.
• Maintain organized filing of invoices, purchase orders, and delivery orders for easy retrieval.

2. Printing (Large Format Printing)

Responsibilities:

• Operate and maintain large format printers to produce high-quality banners, posters, and signage.
• Complete print jobs according to customer specifications and agreed timelines.

3. Website Maintenance & Digital Support

Responsibilities:

• Update company website with new products, pricing, and promotions promptly.

4. CRM (Customer Relationship Management)

Responsibilities:

• Maintain and update customer information accurately in the CRM system.

Additional Responsibilities

Additional Responsibilities:

• Provide support to warehouse and logistics when needed.
• Perform any other ad-hoc tasks assigned by the management.

Skills & Competencies Required

• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and accounting software.
• Basic knowledge of Photoshop/Adobe Illustrator (preferred).
• Familiarity with large format printing processes.
• Good communication and customer service skills.