Operations Executive

Victory Hill Exhibitions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading exhibition company in Singapore seeks a dedicated operational support staff for the Harry Potter Experience. Responsibilities include managing part-time staff, overseeing daily operations, and ensuring exceptional guest service. Ideal candidates will have strong communication skills and experience in customer-facing roles. Competitive hours and a dynamic work environment await.

Qualifications

• Prior experience in entertainment, exhibitions, or large-scale events.
• Strong oral and written communication skills.
• Able to work rotating shifts, including weekends and public holidays.

Responsibilities

• Support the day-to-day operations of the Harry Potter Experience.
• Manage and supervise part-timers and interns.
• Ensure consistently positive visitor experiences through professional guest service.

Skills

Guest service

Communication

Problem-solving

Team management

Attention to detail

Tools

Microsoft Office

Internet applications

Job description

Victory Hill Exhibitions Pte Ltd – Southern Islands

Role Responsibilities

• Support the day-to-day operations of the Harry Potter Experience.
• Manage, schedule, and supervise part-timers and interns to ensure adequate coverage and smooth operations.
• Oversee daily opening and closing procedures, including preparing reports.
• Provide basic Level 1 technical troubleshooting for interactive stations.
• Assign daily duty stations and brief part-time hosts before shifts.
• Assist with coordination and facilitation of VIP visits.
• Manage guest flow and queue lines for attractions.
• Support and guide guests in the use of interactive stations.
• Ensure consistently positive visitor experiences through professional guest service.

Required Education and Experience

• Prior experience in entertainment, exhibitions, hospitality, or large-scale events.
• Interest or aptitude in event planning, retail, logistics, or related management fields.
• Responsible, resilient, and able to work rotating shifts, including weekends and public holidays.
• Strong oral and written communication skills.
• Excellent interpersonal and organisational skills, with problem‑solving ability and attention to detail.
• High integrity and ability to manage confidential data.
• Able to prioritise and manage multiple assignments in a fast‑paced environment.
• Proficiency in Microsoft Office and internet applications.
• Experience managing people in a customer‑facing environment preferred.