Operations Executive

The Style Soirée; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a meticulous individual for a customer service role. You will manage customer emails, resolve complaints, and process exchanges and returns. The ideal candidate possesses strong communication skills, a diploma, and a positive attitude. This role requires independence and a commitment of at least one year. Weekend work may be necessary, and only Singaporeans or Permanent Residents may apply.

Qualifications

• Strong command of English.
• Able to work independently.
• Minimum commitment of one year.
• May be required to work on weekends.
• Only Singaporeans or Perm Residents.

Responsibilities

• Attend to customer’s emails efficiently.
• Reply to all online enquiries with promptness.
• Handle customer complaints and provide solutions.
• Process exchanges, returns, and issue credits.
• Uphold customer satisfaction.

Skills

Positive attitude

Strong communication skills

Customer-oriented

Problem-solving ability

Professionalism

Meticulousness

Education

Diploma preferred

Tools

Basic Excel

Job description

We’re looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer’s emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers’ complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer’s exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• Strong command of English
• Basic Excel Skills required
• Able to work independently
• Min education: Diploma preferred
• Minimum commitment of one year
• May be required to work on weekends
• Only Singaporeans or Perm Residents

Kindly send in your resume, expected remuneration & recent photo of yourself [e-mail]

We regret that only shortlisted applicants will be notified