Operations Executive

LS 2 SERVICES PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A facilities management company in Singapore is looking for an Operations Manager to oversee daily cleaning operations. The ideal candidate will have at least 3 years of experience in operations, preferably within the facilities management or cleaning industry. Strong customer service skills and fluency in English and another major language are essential. This role includes budget planning, team coordination, and process improvement responsibilities.

Qualifications

• Minimum of 3 years’ experience in Operations.
• Experience in a Facilities Management / Cleaning industry is an added advantage.
• Proven track record in customer service.
• Bi-lingual in English and one other major language.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Class 3 driving licence.

Responsibilities

• Manage day-to-day cleaning operations in client facilities.
• Coordinate with teams to ensure quality service delivery.
• Assist in budget planning for cleaning operations.
• Compile and analyze data for process improvement.

Skills

Operations management

Customer service

Communication skills

Interpersonal skills

Problem-solving

Job description

Job Description

• Manage the day-to-day operations pertaining to the areas of cleaning within the clients’ facilities.
• Provide support during events and the special occasions that require additional attention in terms of cleaning management
• Coordinate with Operations Director, Supervisor and Client to ensure quality service delivery
• Ensure cleaning teams adhere to safety measures during the cleaning operation
• Assist in budget planning for cleaning operations
• Compile and analyse relevant data to propose recommendations for cleaning process improvement
• Assist in development and review of operations plan to improve work procedures and quality service delivery
• Maintain stock and inventory
• Implement maintenance schedules for tools and equipment
• Facilitate effective work processions
• Assist in resolving existing contract conflicts
• Report potential risks on contractual changes to the management
• Guide teams to respond to major incidents and emergencies

Job Requirements

• Minimum of 3 years’ experience in Operations.
• Experience in a Facilities Management / Cleaning industry is an added advantage
• Proven track record in customer service;
• Bi-lingual in English and one other major language
• Excellent communication and interpersonal skills;
• Hands-on and a positive attitude;Technically independent with good initiative
• Class 3 driving licence