Operations Executive

SWIMWERKS ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A swim academy in Singapore is seeking a motivated Operations Executive to manage student enrolments and customer relationships. Responsibilities include handling sales enquiries, coordinating with coaches, and ensuring operational efficiency. Candidates should have a Diploma or Degree in business and strong communication skills. Prior sales or customer service experience is a plus. The role demands a self-motivated individual capable of multitasking in a dynamic environment.

Qualifications

• Prior experience in sales or customer service is an advantage.
• Self-motivated and goal-oriented, desire to deliver results.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle sales enquiries, follow-ups, and convert leads to enrolments.
• Manage class scheduling, student registrations, operational & administrative tasks.
• Coordinate with swim coaches to ensure smooth lesson operations.

Skills

Sales

Customer Service

Communication

Organization

Education

Diploma / Degree in business or relevant field

Tools

MS Office

Job description

Swimwerks is seeking a motivated and dynamic Operations Executive to join our growing team. In this role, you will be responsible for driving student enrolments, managing customer relationships, and ensuring smooth day-to-day operations of our swim school. You will work closely with our instructors and management team to deliver excellent service to parents and students while supporting the academy’s growth.

Responsibilities

• Handle sales enquiries, follow-ups, and convert leads to enrolments
• Network, build, and maintain relationships with clients and prospects
• Manage class scheduling, student registrations, operational & administrative tasks
• Resolve customers’ concerns, and provide feedback & solutions
• Build strong customer relationships and provide after-sales support
• Coordinate with swim coaches to ensure smooth lesson operations
• Assist in marketing activities and events to promote the academy
• Identify process gaps within the department and drive improvement
• Any other ad-hoc duties assigned by the company and its subsidiaries

Requirements

• Diploma / Degree in business or any relevant field
• Have Hunter and Farmer attributes in you
• Confident & fearless mentality
• Prior experience in sales or customer service is an advantage
• Strong communication and interpersonal skills in English
• Self-motivated and goal-oriented, desire to deliver results
• Ability to multitask in a fast-paced environment
• Meticulous, organized, and keen eye for details
• Knowledge of MS Office software