Operations Excellence Manager

Singtel Group; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology services firm in Singapore seeks an Operational Excellence Champion to enhance business operations. The ideal candidate will leverage analytical skills to improve processes, implement new systems, and ensure optimal performance through collaboration with various teams. Requires a Bachelor’s degree and a minimum of 10 years in operations support or project management.

Qualifications

• At least 10 years in operations support, project management, or executive assistance.
• Solid understanding of company financials, levers and triggers.
• Familiarity with technology services, process improvement or digital transformation.

Responsibilities

• Work closely with Finance, Sales Ops, and Business Ops on operations matters.
• Leverage dashboards and tools to improve data accuracy.
• Implement new systems and dashboards as necessary.
• Develop action plans and follow-ups on action points.
• Publish regular summaries of key messaging and action items.

Skills

Analytical skills

Organizational skills

Communication skills

Proactive mindset

Consultative approach

Education

Bachelor’s degree in business administration, operations, or related discipline

Job description

NCS is a leading technology services firm thatoperatesacross the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As Telco+ moves into its next wave of epic growth (in the next 3-5 years), we need to advance our operations to match the growth of our busines

Be an Operational Excellence Champion!

Open to opportunity to work with NCS leadership on impactful strategic projects? Do you look forward to exposure to large-scale operations, digital transformation initiatives, and process excellence, all in a supportive and innovative workplace culture?

Do you enjoy working with diverse teams in the region? Are you excited by the challenge of simplifying and orchestrating complex processes? Invigorated by the adrenalin “high”s of closing every month end successfully?

This role is for you!

This role is scoped focused on getting our Operations right.You will be working closely with the Telco+ COO to convert Telco+ strategy into frictionless operations

What will you do

• Work closely and steward NCS’ Finance, Sales Ops, Business Ops on the following operations matters:
  • Division Budgets
  • Bid Process
  • New Sales Meeting Discipline and Compliance
  • Sales & Revenue Forecasts
  • Check on Delivery status, quality
  • Business Review Meetings (watchlist and adjustment of EAC)
  • Financial Performance Monitoring (including cost of operations, presales cost, receivables, collections)
  • Key Hiring Matters
• Leverage and apply dashboards and tools to improve timeliness, effectiveness and accuracy of data
• Implement new systems and dashboards where necessary, esp to promote early intervention.
• Structure an approach for consistency and regularity.
• Develop action plans, early triggers (pre-emptive) and close follow-ups on action points
• Publish regular intelligent consolidated summary of key messaging and action items (Telco+ Observability Platform)
• Establish clear and concise reporting for optimal visibility

The ideal candidate should possess

• Solid understanding of company financials, levers and triggers.
• At least 10 years in operations support, project management, or executive assistance.
• Strong analytical, sharp with numbers, good organisational and communication skills.
• Familiarity with technology services, process improvement or digital transformation.
• Proactive, resourceful and able to adapt to a fast-paced environment.
• Integrity, professionalism, and discretion working with company confidential information.
• Consultative, assertive, coaching and team-oriented mindset
• Bachelor’s degree in business administration, operations, or related discipline.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients,Growingour people, andCreatingour future .

Together, we make the extraordinary happen .

Learn more about us at ncs.co and visit our LinkedIn career site.