Operations Director, Singapore

CAREER INTERNATIONAL - FOS PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Operations Director to oversee and enhance services at clinics in Singapore. This role involves managing daily operations, ensuring service quality, and driving business growth in the Traditional Chinese Medicine sector. Ideal candidates will have significant managerial experience and a strong understanding of the Singaporean healthcare environment.

Benefits

Comprehensive benefits package

Career growth opportunities

Qualifications

• At least 5 years living/working in Singapore, 3+ years managerial experience.
• Direct operational experience in healthcare, wellness, or TCM is advantageous.

Responsibilities

• Oversee daily operations and personnel of clinics in Singapore.
• Develop and implement SOPs to ensure service quality and efficiency.
• Formulate operational plans and budgets for the Singapore market.

Skills

Multi-unit operations management

Leadership and team motivation

Cross-cultural communication

Data analytics

Education

Bachelor's degree or higher

Job description

Good Will Dynasty Holding Limited (HK 02273) is a leading provider of Traditional Chinese Medicine (TCM) healthcare services in China. We are aggressively expanding our footprint internationally, with Singapore serving as a critical strategic hub for our global growth. We are seeking an experienced and dynamic Operations Director to lead and optimize the daily operations of our clinics and health service network in Singapore, ensuring the highest standards of service quality and efficient business growth.

Compensation & Benefits

• Benefits: Comprehensive benefits package in line with Singapore's local laws and company policy (including annual leave, medical insurance, etc.).
• Career Growth: Opportunity for significant professional development as a key leader in the company's international expansion.

Key Responsibilities

Operations Management:

• Oversee and manage the daily operations, personnel, and business performance of all existing and future Singapore-based clinics/service centers.
• Develop and implement standardized Operating Procedures (SOPs) to ensure service quality, efficiency, and customer satisfaction meet the Group's international standards.
• Monitor facility management, service flow, and compliance regarding the quality of TCM herbs/products.

Team Leadership and Development:

• Be responsible for the recruitment, training, evaluation, and motivation of the local operations team, fostering a professional, efficient, and cohesive work culture.
• Develop and execute staff development programs to enhance the team's professional skills and cross-cultural communication abilities.

Performance and Growth:

• Based on Group strategy, formulate and execute annual and quarterly operational plans and budgets for the Singapore market, and be accountable for key performance indicators (KPIs).
• Utilize data analytics to identify operational bottlenecks and growth opportunities, proposing effective solutions to boost revenue and profitability.

Compliance and Cross-Functional Collaboration:

• Act as the primary operational leader in Singapore, ensuring effective communication and collaboration with China headquarters and local functional departments (Finance, HR, Marketing, IT).
• Ensure all operational activities strictly comply with Singapore’s healthcare, labor, and business regulations, particularly those pertaining to Traditional Chinese Medicine (TCM).

Requirements

• Experience: Must have at least 5 years of living and working experience in Singapore, with a minimum of 3 years of managerial experience overseeing the operations of 4-5 or more multi-unit/chain outlets locally (e.g., F&B, Retail, Service Industry).
• Strong Plus: Direct operational experience in the healthcare, wellness, or TCM clinic sector is highly advantageous.
• Education: Bachelor’s degree or higher.
• Core Competencies:
• Proven ability in multi-unit operations and standardization management, understanding the challenges and opportunities of rapid expansion.
• Exceptional leadership, team motivation, and cross-cultural communication skills.
• Deep understanding of the Singaporean business environment, consumer behavior, and regulatory requirements.
• Personal Attributes: Results-oriented, highly adaptable, able to perform well under pressure, and passionate about the TCM healthcare service industry.