Operations Director (Nursing Home) *WEST* #HZT

Recruit Express Pte Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading healthcare recruitment agency is seeking an Operations Director for a nursing home in Singapore. The role involves overseeing home operations, staff management, and ensuring compliance with applicable laws. Candidates should have a Bachelor's degree and at least 3 years of leadership experience in the healthcare sector. Excellent communication skills and strong analytical capabilities are essential. Interested applicants should send their resume to the provided email.

Qualifications

• 3 years or more leadership experience in the healthcare industry, familiarity with the ILTC sector is a plus.
• Excellent written and verbal communication skills.
• Strong analytical skills and strategic planning.

Responsibilities

• Oversee operations, including supervision and administration of various processes.
• Ensure compliance with policies and laws, and responsible for audits.
• Lead and coach staff, ensuring effective team development.

Skills

Leadership experience in healthcare

Excellent communication skills

Analytical skills

Strategic planning

People development

Education

Bachelor Degree

Job description

Operations Director (Nursing Home) *WEST* #HZT

Singapore | Posted: Nov 13, 2025

Business Development

• Responsible for strengthening the relationships with potential and current referring physicians, hospitals, skilled nursing facilities, assisted living facilities, rehabilitation facilities, potential residence & families, and other referral sources.

Operations

• Responsible for the operations of the Home, including supervision and administration of accounts receivable, accounts payable, reimbursement, billing, intake, care delivery, utilization, data quality, order tracking, records management, admissions, discharges, etc.
• Ensures that services provided are in compliance with policies, service standards and applicable laws and regulations. Responsible for audits, satisfaction surveys and business continuity plans/measures
• Ensures that the clinical and business processes are implemented according to statutory requirements and standards.

Resource Management

• Ensures written job descriptions of all categories of staff are endorsed by management and accessible.
• Lead and coach staff, as well as attract and retain qualified health care staff, to achieve optimal staff strength.
• Direct and facilitate staff development and competencies upgrading, in-house training, including latest nursing techniques and implements new techniques or procedures where appropriate

Continuous Quality Improvement

• Implement continuous quality improvement activities with the Operations Manager and other clinical and support staff.
• Direct and participate in the collection and root cause analysis of data to identify opportunities for improvement.
• Analyses trends and changing needs of the residents in institutional settings.
• Enhance service standards and strengthen community engagement outreach

Budgets and Profitability

• Work with Director of Finance on the development of an operating and capital budget for the Home, setting forth an estimate of operating revenue, expenses, and projected capital expenditure for the next fiscal year.
• Provide budget to actual financial statements for management purposes. Prepare interim budgets as required by the Management Committee.
• Responsible for maintaining and increasing the overall profitability of the Home, managing expense, increasing revenue and obtaining reimbursement as appropriate or under contractual agreement.
• Provides accurate and complete information needed for the preparation of cost reports as required by law or certification, registration or accreditation status.

Balanced Scorecard

• Responsible for ensuring that the Nursing Home operations meet targets on the Balanced Scorecard.
• Responsible for overseeing the Balanced Scorecard and other information needed to support the operations.
• Responsible for ensuring that the information is reported to the Management Committee/Governing Body.

Qualifications

• Bachelor Degree
• Possess 3 years or more leadership experience in the healthcare industry; familiarity with the ILTC sector and community resources will be an added advantage
• Excellent communication skills (written and verbal) with ability to effectively engage and manage stakeholders
• Strong analytical skills and strategic planning
• Strong people developer

Interested candidate, kindly send a copy of your resume to [e-mail]

Jessica Fong Zhi Tong [R1879124]
Email Address: [e-mail]
Recruit Express Pte Ltd
EA Licence No: 99C4599