Operations Director (Hospital/ Nursing Homes) #HCG

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a skilled healthcare operations manager to oversee daily operations, develop policies, and lead a multidisciplinary team. Candidates should have over 10 years of healthcare operations experience and a strong understanding of regulatory frameworks. This role requires excellent leadership and communication skills. Interested applicants should send their resumes to Tricia Celestine Goh.

Qualifications

• 10+ years of healthcare operations experience, with at least 5 years in a leadership role.
• Strong understanding of hospital/nursing home operations and regulations.

Responsibilities

• Oversee daily operations for patient and resident care services.
• Manage departmental activities across clinical and administrative areas.
• Monitor performance metrics to enhance service quality.

Skills

Leadership

Communication

Stakeholder management

Analytical skills

Problem-solving

Education

Bachelor's Degree in Healthcare Administration, Business Management, Nursing, or related field

Job description

Key Responsibilities:

• Oversee daily operations to ensure smooth delivery of patient and resident care services.
• Manage and coordinate activities across clinical, administrative, and support departments (e.g., nursing, allied health, facilities, housekeeping, and catering).
• Develop, implement, and review operational policies, workflows, and standard operating procedures (SOPs).
• Monitor performance metrics and key operational indicators to drive efficiency and service quality.
• Collaborate with senior management in long‑term planning, budgeting, and organizational development.
• Identify and implement process improvement initiatives to enhance patient/resident satisfaction and operational excellence.
• Support the development of new programs, services, and partnerships to meet community and organizational needs.
• Lead and mentor a multidisciplinary team to ensure optimal performance and alignment with organizational goals.
• Oversee manpower planning, recruitment, and staff development to ensure adequate staffing levels and capability building.
• Manage vendors, contractors, and external service providers to ensure quality and cost efficiency.
• Ensure compliance with MOH, AIC, and other healthcare regulatory and accreditation standards.
• Oversee safety, infection control, and risk management practices within the facility.
• Support internal and external audits, licensing renewals, and accreditation exercises.
• Prepare and manage operational budgets, track expenditure, and ensure cost‑effective resource utilization.
• Review financial reports and implement measures to improve operational and financial efficiency.
• Liaise with government agencies, healthcare partners, and community organizations to strengthen collaborations.
• Handle escalations and provide operational insights to management for decision‑making.

Job Requirements:

• Bachelor’s Degree in Healthcare Administration, Business Management, Nursing, or related field.
• At least 10 years of healthcare operations experience, with 5 years in a leadership or managerial capacity.
• Strong understanding of hospital or nursing home operations, including regulatory and accreditation frameworks.
• Proven track record in project management, process improvement, and cross‑departmental coordination.
• Excellent leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem‑solving and decision‑making abilities.
• Knowledge of budgeting, manpower planning, and healthcare systems preferred.

All qualified applicants, please send in your resume to:

[e-mail]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599