Operations Director

XIABUXIABU CATERING MANAGEMENT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent catering management company in Singapore is seeking a Regional Operations Manager with at least 5 years of experience in chain restaurant operations. The successful candidate will develop annual operating plans, monitor budget performances, and manage staffing across regional restaurants. Strong communication skills and a data-driven approach are essential. Ideal candidates should be detail-oriented and team-oriented. This role offers an opportunity to drive sales performance and improve overall profitability.

Qualifications

• At least 5 years of experience as a Regional Operations Manager.
• Honest, reliable, detail-oriented, with strong written and verbal communication skills.
• Strong communication and learning abilities, with an excellent team-oriented mindset.

Responsibilities

• Develop annual operating plans and budgets for restaurants.
• Track and analyze actual performance of regional restaurant budgets.
• Monitor and control the use of regional operating budgets.
• Develop regional talent plans and assess staffing.
• Collect market trends and customer feedback for marketing plans.
• Guide control of food costs and identify opportunities for profitability.
• Conduct performance evaluations for regional stores.
• Supervise and drive sales performance to achieve targets.

Skills

Chain restaurant operations knowledge

Detail-oriented

Strong communication skills

Data-driven mindset

Education

Bachelor’s degree or above

Tools

Restaurant management systems

Job description

Job Responsibilities

1. Based on annual business objectives, develop annual operating plans, budgets, and work plans for restaurants within the assigned region, and break them down into monthly targets.

2. Track and analyze the actual performance of regional restaurant budgets, summarize lessons learned, and provide data support for budgeting in the next cycle.

3. Monitor and control the use of regional operating budgets to ensure the achievement of regional targets.

4. Develop regional talent plans, assess current staffing and talent reserves, and adjust personnel allocation across restaurants and positions as needed.

5. Collect accurate information on regional trade area market trends, changes in consumer demand, competitors, and customer feedback to ensure the effectiveness and relevance of marketing plans and store operations.

6. Utilize monthly profit management reports to guide control of food costs, labor costs, utilities, maintenance expenses, and identify opportunities to improve profitability.

7. Conduct performance evaluations for regional stores, continuously improving employee capabilities and overall performance.

8. In line with the market stored-value card sales plan, supervise and drive sales performance to achieve targets.

Job Requirements

1. Bachelor’s degree or above.

2. At least 5 years of experience as a Regional Operations Manager, with solid knowledge of chain restaurant operations and management models.

3. Honest, reliable, detail-oriented, with strong written and verbal communication skills.

4. Strong communication and learning abilities, with an excellent team-oriented mindset.

5. Data-driven mindset, with proficiency in using restaurant management systems.

6. Singaporean Chinese candidates are most preferred.