Operations Director

SINGAPORE HEYTEA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading F&B company in Singapore seeks an experienced operations manager to develop and execute strategies for overseas markets, oversee performance standards, and lead cross-country teams. Minimum 8 years in the F&B or retail industry with at least 5 years in senior operations management required. The ideal candidate is fluent in Mandarin and English.

Qualifications

• Minimum 8 years of F&B or retail industry experience, including 5 years in senior operations management.
• Proven experience in regional or multi-country operations management.
• Proficient in both Mandarin and English for business communication.

Responsibilities

• Develop and execute operational strategies and annual business plans for overseas markets.
• Oversee store operations performance and ensure service and brand standards are met.
• Build operational systems, SOPs, and performance management frameworks for international markets.
• Collaborate with headquarters teams (product, marketing, supply chain, HR) to ensure alignment and efficiency.
• Drive operational excellence, cost efficiency, and digital transformation initiatives.
• Lead new market entry projects and pre-opening preparations for new stores.
• Manage and coach cross-country teams to achieve business objectives and team development.
• Regularly analyze and report operational KPIs, and propose improvement plans to management.

Skills

Strong leadership

Analytical thinking

Strategic planning

Excellent communication

Cross-cultural management

Job description

Responsibilities

• Develop and execute operational strategies and annual business plans for overseas markets.
• Oversee store operations performance and ensure service and brand standards are met.
• Build operational systems, SOPs, and performance management frameworks for international markets.
• Collaborate with headquarters teams (product, marketing, supply chain, HR) to ensure alignment and efficiency.
• Drive operational excellence, cost efficiency, and digital transformation initiatives.
• Lead new market entry projects and pre-opening preparations for new stores.
• Manage and coach cross-country teams to achieve business objectives and team development.
• Regularly analyze and report operational KPIs, and propose improvement plans to management.

Job Requirements

• Minimum 8 years of F&B or retail industry experience, including 5 years in senior operations management.
• Proven experience in regional or multi-country operations management.
• Strong leadership, analytical thinking, and strategic planning skills.
• Excellent communication and cross-cultural management ability.
• Proficient in both Mandarin and English for business communication.