Operations Delivery Lead (APAC) (ideally with HR Operations background)

Accenture; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global professional services company is seeking a Regional Delivery Lead (RDL) in Singapore. The RDL will oversee and ensure seamless delivery within a complex global HR operations program. Responsibilities include managing regional client relationships, identifying risks, and enabling innovation through AI and automation. Candidates should have over 5 years in operations leadership with strong stakeholder management experience, and familiarity with multi-service delivery environments. This role emphasizes strategic influence and operational excellence.

Qualifications

• Minimum of 5 years in operations leadership roles, ideally in HR or service delivery.
• Strong stakeholder management skills with executive presence.
• Experience managing senior-level stakeholders, including Directors or above.

Responsibilities

• Serve as the main contact for regional client stakeholders.
• Proactively identify emerging risks and collaborate to resolve them.
• Track and influence delivery maturity metrics for improvement.

Skills

Stakeholder Management

Cross-Service Integration

Risk & Compliance Management

AI-enabled Delivery

Operational Governance

Job description

The Regional Delivery Lead (RDL) is the senior client-facing delivery lead for their assigned region, responsible for stakeholder engagement, scope adherence, delivery oversight, and innovation enablement within a complex multi-service global HR operations program. The RDL partners with global leadership, site teams, and functional leads to deliver seamless operations, represent the regional voice in strategic planning, and influence tooling evolution and process transformation to achieve measurable business outcomes.

The RDL partners with global leadership, site teams, and functional leads to ensure seamless delivery, detect and elevate early signals of risk, and represent the regional voice in strategic planning, tooling evolution, and process transformation efforts.

Core Responsibilities:

Stakeholder Engagement & Escalation Management

• Serve as the main contact for regional client stakeholders, manage senior relationships, identify needs, risks, and opportunities, and handle escalations by validating issues, coordinating responses, and ensuring satisfaction.

Risk & Governance Oversight

• Proactively identify emerging risks (e.g., scope creep, inconsistent delivery behaviors) and collaborate with Portfolio Leads and Governance teams to resolve. Ensure compliance with global contract, operations, and security standards.

Innovation & Reinvention Enablement

• Act as a regional thought partner, shaping innovation roadmaps and supporting adoption of AI, automation, and new tools to enhance delivery maturity.

Cross-Service Collaboration

• Collaborate with cross-service teams (e.g., Operations, Strategy, Technology, etc) to create integrated delivery solutions aligned with Accenture’s Reinvention Services.

Regional Delivery Leadership

• Coordinate delivery teams for coverage, quality, and adaptability to local cultural, legal, and process factors. Represent the region in leadership forums to drive global consistency and localized adaptability.

Transition & Intake Management

• Partner with Intake & Transition to oversee the smooth adoption of new work, regional transitions, or scope expansions.

Performance & Metrics

• Track and influence delivery maturity metrics, ensuring continuous improvement and operational excellence.

Preferred Experience

• Strong stakeholder and relationship management skills with executive presence.
• Systems-level thinking; ability to connect dots across functions and identify root causes.
• Deep familiarity with managed service delivery models and multi-tiered operations.
• High comfort navigating matrixed organizations and influencing without direct authority.
• Experience working across multi-service delivery environments (e.g., Operations + Technology + Consulting)
• Demonstrated ability to manage change, influence cross-functional partners, and support continuous improvement efforts.
• Exposure to AI/Gen AI tools, platform-based delivery, and reinvention programs.

Basic Qualifications

• Minimum of 5 years in operations leadership roles, ideally in HR, service delivery, or account governance, managing delivery risks, escalations, and scope governance activities.
• Minimum of 3 years' directly supporting or leading multi-location delivery.
• Minimum of 3 years' experience managing senior-level stakeholders, including Directors or above.
• Minimum of 1 year experience supporting process improvements, new tool adoption, or data/AI-enabled delivery enhancements

Core Skills

• Risk & Compliance Management
• AI-enabled Delivery & Automation
• Operational Governance & Maturity Frameworks
• Cross-Service Integration (Operations + Technology + Consulting)
• Stakeholder Management & Executive Communication