Operations Data Analyst: AI-Driven Product & Process

BAKUUN HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in travel distribution is seeking a Business Operations Analyst to improve product understanding and usability. You will analyze customer journeys to identify friction points, recommend improvements, and drive operational efficiency. The ideal candidate has 3–5 years of experience in B2B SaaS and strong analytical and communication skills. This role offers an opportunity to significantly impact customer satisfaction and product performance in a growing field.

Qualifications

• 3–5 years of experience in Business Operations, Product Operations, or Revenue Operations.
• Proven experience working close to cross-functional teams.
• Ability to turn data, feedback, and process gaps into clear recommendations.

Responsibilities

• Analyze end-to-end customer journeys to identify friction points.
• Synthesize quantitative data and qualitative feedback to advise Product teams.
• Build and own dashboards that track product health indicators.

Skills

Analytical skills

Communication skills

Experience with dashboards and reports

Job description

A technology company in travel distribution is seeking a Business Operations Analyst to improve product understanding and usability. You will analyze customer journeys to identify friction points, recommend improvements, and drive operational efficiency. The ideal candidate has 3–5 years of experience in B2B SaaS and strong analytical and communication skills. This role offers an opportunity to significantly impact customer satisfaction and product performance in a growing field.