Operations & Customer Success Executive (Fresh Food) / $6.5k

Octomate; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fresh grocery e-commerce platform is looking for an Operations & Customer Success Executive in Singapore. This role is pivotal in managing product operations, overseeing customer experience, and driving operational efficiency. Ideal candidates will have 3–7 years of relevant experience, a Bachelor’s Degree, and be bilingual in English and Mandarin. Join the pioneer team and influence business strategy in a growing market.

Qualifications

• 3–7 years of experience in operations, supply chain, or account management.
• Preferably in fresh food, F&B, or perishable goods sectors.
• Bilingual in English & Mandarin.

Responsibilities

• Maintain accurate product listings and pricing.
• Oversee quotations, invoicing, fulfillment, and after-sales support.
• Work with teams to streamline the order-to-delivery cycle.
• Track key metrics to improve profitability and efficiency.
• Develop operational strategies covering various business aspects.
• Build relationships with suppliers and logistics partners.
• Provide actionable insights for business growth.

Skills

Operations management

Customer service

Data analysis

Stakeholder management

Bilingual (English & Mandarin)

Education

Bachelor’s Degree in Business, Supply Chain, Operations Management

Job description

Operations & Customer Success Executive (Fresh Food) / $6.5k

Leading fresh grocery e-commerce platform listed on NASDAQ, trusted by millions of households in China. As part of international expansion, the company is stepping foot into Singapore and this is your chance to be part of the pioneer team. You will have front‑row opportunities to shape operations, influence business strategy, and grow your career with a best‑in‑class fresh food ecosystem in the region.

💰 Salary: Up to SGD 7,500 / month + bonuses! 📍 Location: Pasir Panjang MRT

Key Responsibilities

• Own product operations: Maintain accurate product listings, pricing, and related data to ensure smooth commercial execution.
• Manage customer operations: Oversee quotations, invoicing, fulfillment, and after‑sales support to deliver an excellent customer experience.
• Drive operational efficiency: Work with sales, finance, and backend teams to streamline the order‑to‑delivery cycle.
• Analyze and improve performance: Track key metrics such as GMV, gross profit, customer penetration, and retention; propose solutions to improve profitability and efficiency.
• Lead process improvements: Develop operational strategies covering product listings, marketing plans, and customer solutions.
• Stakeholder management: Build strong relationships with suppliers, logistics partners, and internal teams to resolve issues quickly and professionally.
• Data‑driven decision‑making: Provide actionable insights to improve customer satisfaction, reduce errors, and support business growth.

Requirements

• Bachelor’s Degree in Business, Supply Chain, Operations Management, or related fields.
• 3–7 years of experience in operations, supply chain, or account management — preferably in fresh food, F&B, or perishable goods sectors.
• Bilingual in English & Mandarin to liaise with Mandarin‑speaking customers and suppliers.

Interested candidates, kindly send your updated resume via Apply Now or email to ********@octomate.us

We regret that only shortlisted candidates will be notified.