Operations Coordinator_Contract

NTT; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global technology services provider in Singapore is seeking an Operations Coordinator to support daily operations. The role focuses on supporting counsellors, monitoring participant safety, and coordinating research activities. Candidates should have a Bachelor's degree in psychology or business, and an interest in mental health. Strong communication and coordination skills are essential, along with proficiency in tech platforms.

Qualifications

• Bachelor's degree in psychology, business, or related fields.
• Interest in mental health and digital health.
• Strong coordination and communication skills.
• Comfortable with tech platforms and dashboards.
• Organized, detail-oriented, and adaptable.

Responsibilities

• Organize onboarding, training, and case consultation sessions.
• Monitor dashboard for suicide risk flags and coordinate clinical escalation.
• Coordinate interviews, collect and summarize feedback for programme improvement.

Skills

Coordination skills

Communication skills

Tech platform proficiency

Detail-oriented

Adaptability

Education

Bachelor's degree in psychology, business, or related fields

Job description

Job Description:

The Operations Coordinator will support the implementation and daily operations of the programme. Working closely with the counsellors, the role focuses on counsellor support, participant safety monitoring, and coordination of research and quality improvement activities.

Key Responsibilities:

• Counsellor Support & Training:
  Organize onboarding, training, and case consultation sessions; troubleshoot platform issues.
• Participant Safety Monitoring:
  Monitor dashboard for suicide risk flags and coordinate timely clinical escalation.
• Research & Evaluation:
  Coordinate interviews, collect and summarize feedback, and support documentation for programme improvement.

Requirements:

• Bachelor’s degree in psychology, business, or related fields.
• Interest in mental health and digital health.
• Strong coordination and communication skills.
• Comfortable with tech platforms and dashboards.
• Organized, detail-oriented, and adaptable.