Operations Clerk

MASINDO LOGISTIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Support professional to manage inquiries about bookings and shipments, coordinate container bookings, and resolve operational issues. The ideal candidate should possess strong communication skills, a diploma in a relevant field, and be detail-oriented. Fresh graduates are welcome to apply, and proficiency in Microsoft Office and the Matchbox platform is a plus.

Qualifications

• Diploma in Logistics, Supply Chain Management, Business Administration or related field preferred.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and shipment tracking systems.
• Able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of the Matchbox platform is an added advantage.
• Fresh graduates or candidates with no prior experience are welcome to apply.

Responsibilities

• Serve as the main liaison for customer inquiries related to bookings, shipment status, documentation, and deliveries.
• Coordinate container bookings with shipping lines, freight forwarders, and carriers.
• Monitor and track shipments from origin to final destination.
• Address operational issues such as demurrage, detention, and cargo discrepancies.
• Maintain accurate records of all customer interactions and shipment documentation.
• Build and nurture strong relationships with customers, carriers, and internal stakeholders.

Skills

Strong communication and interpersonal skills

Detail-oriented with strong problem-solving abilities

Proficient in Microsoft Office and shipment tracking systems

Able to manage multiple tasks in a fast-paced environment

Education

Diploma in Logistics, Supply Chain Management, Business Administration or a related field

Tools

Matchbox platform

Job description

Customer Support

• Serve as the main liaison for customer inquiries related to bookings, shipment status, documentation, and deliveries.
• Provide accurate information on shipping schedules, transit times, and cost estimates.

Booking and Documentation

• Coordinate container bookings with shipping lines, freight forwarders, and carriers.
• Prepare, review, and verify shipping documents such as bills of lading, commercial invoices, packing lists, and customs documentation.
• Ensure compliance with all relevant import/export regulations and internal policies.

Shipment Coordination

• Monitor and track shipments from origin to final destination.
• Communicate proactively with customers regarding any delays, exceptions, or issues.
• Coordinate with ports, carriers, and trucking companies to ensure smooth operations.

Problem Resolution

• Address operational issues such as demurrage, detention, and cargo discrepancies.
• Collaborate with internal teams to resolve service complaints efficiently.

Reporting and Administration

• Maintain accurate records of all customer interactions and shipment documentation.
• Generate reports on shipment status, service metrics, and operational performance.
• Identify areas for process improvement and support the implementation of solutions.

Relationship Management

• Build and nurture strong relationships with customers, carriers, and internal stakeholders.
• Offer proactive advice on shipping solutions, cost optimization, and service enhancements.

Matchbox Utilization

• Utilize the Matchbox platform in collaboration with Fleet Management to optimize container and shipment tracking.

Requirements

• Diploma in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and shipment tracking systems.
• Able to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of the Matchbox platform is an added advantage.
• Fresh graduates or candidates with no prior experience are welcome to apply.

Do send your resume directly to [e-mail] or whatsapp us at [phone]