Operations Associate (Night)

LUMENS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading transport company in Singapore is seeking an operational coordinator to manage trip scheduling and client relationships. You will ensure high service quality while liaising with driver-partners and coordinating feedback and complaints. The ideal candidate is meticulous, detail-oriented, and has a passion for the transport industry. Working hours include nights and early mornings.

Qualifications

• Able to work in a fast-paced environment.
• Experience in operations and coordination.
• Passion for the transport industry.

Responsibilities

• Perform scheduling of trips for B2B2C operations.
• Manage feedback and complaints with strong service approach.
• Develop business opportunities on-site.
• Liaise with clients on operations issues.
• Handle all driver-partners' administrative issues.

Skills

Attention to detail

Organizational skills

Problem-solving

Team player

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Day-to-Day Adventures

• Perform the scheduling of trips for Lylo B2B2C operations
• Provide counsel to clients/merchants on pre-approved rate cards and also manage any feedback/complaints with strong service first approach.
• Develop incremental business on-site and in operations by leveraging on any ad-hoc opportunities.
• Liaise and manage external client(s) on assigned operations issues.
• Liaise with driver-partners including handling of all driver-partners administrative issues including attendance, discipline and morale
• Inculcate safety values and importance of service quality
• Enforce compliance to SOP(s) and instructions from Operations Command
• Any other related duties and responsibilities involved within the role as assigned from time to time

What Makes You a Perfect Fit

• Able to work in a fast-paced environment
• High degree of accuracy and attention to details
• Meticulous and excellent organizing abilities
• Passion for Transport Industry
• Open minded and willingness to get things done
• Experience in operations and coordination
• Problem Solving Skill
• A good team player
• Night Owl
• Working Hours: 5 Days Rostered
• 10:00 PM – 7:00 AM and 5:00 PM – 2:00 AM

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!