Operations Assistant Manager / Manager

FOUNDATION HEALTHCARE (SPECIALISTS) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A private healthcare organization in Singapore is seeking an Operations Manager/Assistant Manager to reshape private healthcare delivery. The successful candidate will oversee operational policies, planning, and performance metrics to drive clinic growth while collaborating with specialist doctors. This role demands a proactive approach to improve stakeholder experiences and maintain effective communication within the organization.

Qualifications

• Excited about reshaping private healthcare.
• Comfortable with taking ownership of ideas and initiatives.
• Ability to lead initiatives to drive clinic growth.

Responsibilities

• Designing and implementing operational policies and procedures.
• Overseeing planning and control of specialist clinics.
• Establish and analyze performance metrics for improvement.

Job description

We are looking for an Operations Manager/Assistant Manager who is excited about reshaping private healthcare, and who is comfortable with taking ownership of his/her ideas and initiatives. The role would work closely with the Director of Operations, as well as stakeholders including specialist doctors and clinic personnel.

Scope

• Contribute to the formulation of the organisation’s strategic objectives and its translation into operational plans, programmes, budget and execution. This includes:

1. Designing and implementing operational policies and procedures to ensure that specialist clinics are efficient, effective and delivers the best possible stakeholder experience;
2. Overseeing the Planning and Control of specialist clinics;
3. Establish, monitor and analyse data and performance metrics to identify areas for improvement and develop strategies to address them.

• Lead initiatives to drive growth of specialist clinics.
• Facilitate integration and synergies of workflows across clinics.
• Develop talent identification, engagement and performance management strategies to maintain a differentiated patient-facing team.
• Assist in new clinics licensing and set-up.
• Develop and maintain effective communication and information-sharing systems within the organisation and with external stakeholders.
• Any other ad-hoc duties as required or assigned.