Operations Analyst

Dyson Operations Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading global technology company is seeking a candidate for a role in New Product Operations in Singapore. The successful applicant will deliver operational support, manage projects, and conduct data analysis to improve efficiency. Candidates should have a degree in a relevant field and strong analytical and project management skills.

Qualifications

• Degree or equivalent experience in STEM or a relevant discipline.
• Analytical skills to support data investigation and analysis.
• Knowledge of project management principles including change, risk, and schedule management.

Responsibilities

• Deliver operational and technical support across a range of operations activities.
• Responsible for reporting, dashboarding, and analysis of business processes.
• Coordinate all functions inputs for outsourcing activities.

Skills

Analytical skills

Project management principles

Problem-solving

Communication skills

Education

Degree in STEM or a relevant discipline

Job description

About us

New Product Operations team focuses on the processes and activities needed to successfully launch and scale new products. Our goals is to ensure that the operational aspects of introducing a new product to the market are seamless, efficient, and aligned with the company’s overall strategy.

About the role

As part of the New Product Operations team, this role is responsible for delivering operational and/or technical support across a range of operations activities.

The role is responsible for reporting, dashboarding, analysis of business processes and providing meaningful and actionable insights with sound business acumen. The position requires close collaboration with cross-functional teams, leveraging on data analytics to optimize processes, identify areas for improvement and deliver solutions.

Portfolio Management

• Responsible for the delivery and industrialization of product changes.
• Responsible for coordinating all functions inputs through the supplier selection process for any outsourcing activities, for their project.
• Responsible for ensuring the agreed (with the BU) capacity is installed in time to deliver product to the markets on time and in full, for their project.
• Responsible for ensuring alignment, commitment, and execution of the production ramp plan for their project.
• Contribute to the NPO portfolio review with other OPMs and stakeholders – ensuring their content is of an exceptional standard and driven by risk and issue management.
• Identify risks to delivering their project, ensuring appropriate escalation through the agreed channels and the leaderships direction is captured and cascaded to the team.
• Responsible for the preparation of Project status reports, as to enable the portfolio health report to be published to the agreed cadence.
• Action BU requests (for their project) for GSC, engaging the appropriate GSC teams to provide accurate and timely reports.

Resource Management

• Responsible for the ‘triage’ of their project, aligning the GSC functions, to ascertain the resource demand for the project.
• Prioritizes the work packages on their project, in alignment with the portfolio manager for their project.
• Operate the project to the committed resource plan, escalating where commitments are not met.
• Monitor external partner, escalating where insufficient resource may cause a delivery issue.

Budget Management

• Responsible for the timely and accurate submission of CAPEX requests for their project.
• Manage the CAPEX Budget vs Actuals for their project. ensuring variation to the budget amount and expenditure rate is communicated to the Portfolio Manager the project sits under.

Third Party Management

• Responsible for developing good relationships between internal and third-party delivery teams.
• Responsible for ensuring the third party delivery teams adhere to the GSC plan for all projects within their portfolio.

Strategic and Continuous Improvement Accountabilities

• Responsible for leading sponsored process and transformational change, detailing issues/gaps/problems/blockers, and driving teams to an effective solution.
• Provides strategic input to improve our ways of working both internally and externally. Identifying possible opportunities and threats that Dyson leadership need to be aware of that effect their portfolio, team, and regional operational goals.
• Collaborate with the wider GSC team to develop and implement an operational strategy that supports the growth and sustainability of the BU portfolio.
• Streamline processes to improve efficiency and effectiveness; Ensure efficient project management across the organization.
• Drive early adoption of new process and champion best practice.

About you

• Degree or equivalent experience in STEM or a relevant discipline.
• Analytical skills to support data investigation and analysis as well as understanding of business processes
• Knowledge of project management principles including change, risk, and schedule management.
• Understanding of business functions and their contributions to New Product Introduction (NPI) and New Product Development (NPD): Engineering, Commercial, Manufacturing, Sales & Marketing, and Operations.
• Ability to manage select projects and workstreams, driving delivery with attention to detail.
• Clear, concise communicator, comfortable engaging with both technical and nontechnical stakeholders.
• Confident in problem-solving, data analysis, and making decisions within project remit.
• Driven and proactive, with a focus on delivering high‑quality results and improving processes.