Operations Administrator

Fei Siong Food Management Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Food & Beverage operator in Singapore is seeking an Operations Administrator to support the Centre Manager in ensuring smooth operations and driving deliverables. The role involves enforcing company regulations, conducting audits, and fostering a positive work environment. Ideal candidates should possess strong communication and negotiation skills and a passion for the F&B industry. Join us in delivering exceptional dining experiences at a forward-thinking establishment.

Qualifications

• Experience in a similar role within the F&B industry is an advantage.
• Outstanding communication and negotiation skills required.
• Passion for the F&B industry and understanding of customer preferences needed.
• Flexibility to work in a dynamic environment.

Responsibilities

• Ensure smooth day-to-day operations.
• Enforce Company’s Rules & Regulations and compliance with government regulations.
• Conduct regular audits for compliance with standards and policies.
• Support fostering a positive work environment for employees.
• Ensure exceptional customer service and high food quality standards.
• Monitor customer feedback and enhance satisfaction.
• Maintain relationships with stakeholders, suppliers, and customers.
• Study market trends and recommend improvements.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Customer service

Problem-solving

Job description

Overview

Fei Siong Group (FSG) is one of the leading Food & Beverage operators in Singapore today. The Group currently operates more than 160 outlets islandwide across 19 brands with 1,700 employees under a chain of food atriums, quick and full-service restaurants, food kiosks, hawker stalls, and a hawker centre.

As the Operations Administrator, you will support the Centre Manager in ensuring smooth operations and driving the deliverables.

Responsibilities

• Ensuring smooth and efficient day-to-day activities.
• Uphold and enforce Company’s Rules & Regulations, as well as ensure compliance with government regulations
• Conduct regular audits to ensure compliance with company standards, policies, and regulatory requirements.
• Provide guidance, and support to foster a positive work environment and ensure employee satisfaction.
• Ensure consistent delivery of exceptional customer service and uphold high food quality standards.
• Monitor customer feedback and reviews, and take proactive measures to address concerns and enhance customer satisfaction.
• Maintain positive relationships with key stakeholders, suppliers, and customers.
• Studying industry trends, market competition, and customer preferences, and making recommendations for continuous improvement and innovation.

Qualifications

• Experience in a similar role within the F&B industry will be added advantage.
• Outstanding communication, negotiation, and interpersonal skills.
• Passion for the F&B industry and a deep understanding of customer preferences and market trends.
• Flexibility to work in a fast-paced, dynamic environment.
• Individuals without any relevant experience are welcome to apply

If you are an energetic, results-oriented leader with a passion for delivering exceptional dining experiences, we invite you to join our team and contribute to the continued success of Fei Siong Group.