OPERATIONAL FUNCTIONAL ANALYST

OPUS IT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is seeking an experienced individual for application operations and production support for modernization systems. The ideal candidate will have strong expertise in COBOL and Java applications, solid knowledge of AWS services, and experience with ITIL processes. Responsibilities include supporting the transition of applications, defining operational processes, and ensuring compliance with enterprise standards.

Qualifications

• Strong experience in leading application operations and production support for modernization systems.
• Hands-on expertise with COBOL and Java-based applications.
• Solid knowledge of AWS services and ITIL processes.

Responsibilities

• Support the transition and operational readiness activities for the modernization project.
• Assist in defining and maintaining operational processes.
• Contribute to cutover preparation and knowledge transfer.

Skills

COBOL

Java

AWS services

ITIL processes

monitoring tools

Job description

1. Strong experience in leading application operations and production support for modernisation systems.
2. Hands‑on expertise with COBOL and Java‑based applications and operational readiness for modernisation projects.
3. Solid knowledge of AWS services, monitoring tools, and ITIL processes (incident, problem, change management).

• Support the transition and operational readiness activities for the modernisation project (COBOL → Java backend, React frontend).
• Assist in defining and maintaining operational processes, including monitoring, alerting, escalation procedures, and support documentation.
• Work with Business Analysts, developers, and infrastructure teams to troubleshoot production issues, perform root cause analysis, and resolve defects.
• Contribute to cutover preparation and knowledge transfer, ensuring operational teams are ready to take over after go‑live.
• Ensure compliance with security, audit, and enterprise standards, following established guidelines and controls.
• Support SLA/OLA tracking and reporting, escalating breaches or risks to the Operations Lead.
• Participate in DR/BCP activities, including testing and documentation under the guidance of the Operations Lead.
• Prepare service delivery reports, meeting materials, and operational dashboards, providing updates to stakeholders.
• Actively participate in maintenance and support meetings, documenting action items and following through on deliverables.
• Assist in exit plan execution, ensuring knowledge capture and documentation in the event of vendor handover or contract closure.