Operation Manager (Security Operations)

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A security management company based in Singapore is seeking a dedicated professional to oversee security operations, develop staff training programs, and manage client relationships. The successful candidate will possess strong leadership skills and knowledge of security operations and risk management. Responsibilities include managing day-to-day security operations, recruiting and training staff, and ensuring compliance with local laws and standards. This role offers a chance to shape the security organization and support the growth of the business.

Qualifications

• Strong leadership and people management skills.
• Excellent knowledge of security operations and risk management.

Responsibilities

• Plan, establish, and manage day-to-day security operations.
• Develop and implement Standard Operating Procedures (SOPs) and emergency response plans.
• Recruit, train, and retain qualified security staff.
• Conduct regular audits, inspections, and risk assessments at client sites.

Skills

Leadership skills

Security operations knowledge

Risk management

Job description

Responsibilities

Plan, establish, and manage day-to-day security operations across all sites.

• Develop and implement Standard Operating Procedures (SOPs), post orders, and emergency response plans.

• Ensure effective deployment, supervision, and performance of security personnel.

• Monitor operational KPIs, incident reports, and service quality.

• Ensure compliance with local laws, licensing requirements, and client contracts.

Build and structure the security organization from ground up, including manpower planning.

• Recruit, train, and retain qualified security staff and supervisors.

• Develop training programs to enhance skills, discipline, and professionalism.

• Establish command structure, reporting lines, and escalation procedures.

• Foster a strong security culture focused on integrity, accountability, and service excellence.

Support management in identifying and pursuing new security contracts and business opportunities.

• Conduct site surveys, risk assessments, and prepare operational proposals and costing.

• Assist in client presentations, negotiations, and onboarding of new contracts.

• Maintain strong relationships with existing clients to ensure retention and contract renewals.

• Identify opportunities to upsell or expand services (e.g., additional guards, technology, or special services).

Act as the primary point of contact for clients regarding operational matters.

• Handle client feedback, complaints, and corrective actions professionally.

• Coordinate with internal departments, authorities, and vendors as required.

• Ensure high levels of client satisfaction and service delivery.

Conduct regular audits, inspections, and risk assessments at client sites.

• Ensure adherence to safety, health, and security standards.

• Investigate incidents and prepare detailed reports with corrective actions.

• Implement continuous improvement initiatives to enhance operational efficiency.

Manage operational budgets, manpower costs, and overtime control.

• Optimize resource utilization while maintaining service quality.

• Support accurate billing, attendance verification, and cost control measures.

Qualifications

Strong leadership and people management skills.

• Excellent knowledge of security operations and risk management