Operation Manager (Japanese Native) /Operation Officer-Japanese Speaking

People Profilers Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Japanese Operations Manager in Singapore to manage the Visa Application Centre. The ideal candidate should be a native Japanese speaker with strong leadership qualities, at least 5 years of experience in management roles, and effective communication skills. Responsibilities include overseeing operations, ensuring compliance, and driving performance while leading a diverse team. This role offers an opportunity to work closely with diplomatic missions and enhance service quality.

Qualifications

• Native Japanese speaker with good English communication skills.
• 5-9 years of experience in travel, tourism, hospitality, or service industry.
• Ability to liaise effectively with the Japanese Embassy in Singapore.

Responsibilities

• Manage Visa Application Centre operations ensuring efficiency and compliance.
• Drive profitability and meet targets for customer satisfaction.
• Mentor and train staff to ensure high performance.

Skills

Leadership

People Management

Communication

Operational Management

Problem Solving

Innovation

Education

Bachelor's degree

Master's degree (preferred)

Tools

MS Office

Job description

Open 2 positions: Operation Manager (Japanese Native), Operation Officer (Japanese Speaking)

Japanese Operations Manager

Purpose of the role

To manage the Visa Application Unit with overall responsibility of the unit's efficiency & productivity whilst ensuring compliance to all processes as per service Level Agreements.

Role and Responsibilities

The Manager Operations is responsible for leading and managing the Visa Application Centre (VAC) to ensure operational excellence, profitability, and compliance with service level agreements. This role oversees team productivity, customer satisfaction, and financial performance while maintaining strong relationships with diplomatic missions and ensuring adherence to ISO and organizational standards. Key responsibilities include managing budgets, mentoring staff, driving process improvements, and implementing new initiatives to enhance efficiency and service quality.

• Manage Visa Application Centre operations, ensuring efficiency, productivity, and SLA compliance.
• Drive unit profitability and meet EBIT, customer satisfaction, and VAS revenue targets.
• Build and maintain relationships with consulate officials and key stakeholders.
• Lead, mentor, and train staff to ensure high performance and process adherence.
• Implement process improvements, new initiatives, and ensure ISO & audit compliance.
• Oversee budget control, manpower planning, and overall resource management.
• Ensure data and physical security, safety, and adherence to company policies.
• Report operational performance, handle incidents, and promote continuous improvement culture.

Qualifications:

• Bachelor's degree (Masters preferred)
• Native Japanese Speaker with Good English Communication
• 5-9 years of experience in handling teams and managing process in travel, tourism, hospitality or service industry is prefer, and lead a team of 18 members (Singaporean, Indian, and Japanese staff)
• Experience in a related or similar industry this role is management and coordination-focused, not technical.
• Strong leadership, people Management, communication, and operational management skills
• Able to liaise effectively with the Japanese Embassy in Singapore
• Adaptability and presence of mind to handle customer queries and complaints
• Ability to innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Willing and able to relocate or based in Singapore
• Proficiency in MS Office