Operation Manager - Funeral Service

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A funeral service company in Singapore is seeking an experienced Operation Manager to lead daily operations, manage scheduling, and oversee financial reporting. The ideal candidate will have at least 5 years of management experience and a valid Singapore driving license. This role demands commitment to service quality and the ability to handle HR responsibilities. Competitive salary up to $5500 monthly with variable bonuses.

Qualifications

• Minimum 5 years of management experience required.
• Possession of a valid Singapore Class 3 driving license.
• Willingness to work overtime and standby when needed.

Responsibilities

• Lead daily operations and ensure smooth execution of activities.
• Manage scheduling and oversee financial reporting.
• Monitor service quality and address client feedback.
• Enhance operational systems and documentation.
• Support HR initiatives and manage staff welfare.
• Ensure policy compliance and execute additional tasks.

Skills

Team Coordination

Financial Reporting

Service Quality Monitoring

Operational Improvement

HR Management

Job description

Operation Manager - Funeral Service

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Responsibilities

• Lead Daily Operations and Team Coordination Conduct morning briefings, delegate tasks to Team Leaders, and ensure smooth execution of daily activities.
• Manage Scheduling and Financial Reporting Oversee the preparation of monthly service schedules (e.g., standby, night shifts) and provide regular budget updates to the Finance Department.
• Monitor Service Quality and Client Feedback Review and follow up on feedback from internal teams, families, and clients, addressing complaints and ensuring service standards, rituals, and customs are upheld.
• Enhance Operational Systems and Documentation Improve management processes and review SOPs, forms, templates, and lists in collaboration with Team Leaders to maintain operational efficiency.
• Support HR and Staff Welfare Initiatives Oversee staff morale, welfare, and health; manage HR matters including leave approvals, overtime, urgent requests, recruitment, and interviews.
• Ensure Policy Compliance and Execute Ad-Hoc Duties Plan and review compensation actions, enforce company policies, and carry out additional tasks.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678