Operation Manager - Funeral Service

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an experienced Operation Manager to oversee daily operations in the funeral service sector. The role involves managing scheduling, financial reporting, and team coordination while ensuring service quality and staff welfare. The ideal candidate will have at least 5 years of management experience and a valid Class 3 driving license. This position requires commitment, including potential overtime and night duties. Competitive salary with variable bonuses offered.

Qualifications

• At least 5 years of management experience.
• Possess a valid Singapore Class 3 driving license.
• Willingness to work overtime and perform night standby duties.

Responsibilities

• Lead daily operations and team coordination.
• Manage scheduling and financial reporting.
• Monitor service quality and client feedback.
• Enhance operational systems and documentation.
• Support HR and staff welfare initiatives.
• Ensure policy compliance and execute ad-hoc duties.

Skills

Team Coordination

Financial Reporting

Service Quality Monitoring

HR Management

Process Improvement

Job description

Operation Manager - Funeral Service

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Responsibilities

• Lead Daily Operations and Team Coordination Conduct morning briefings, delegate tasks to Team Leaders, and ensure smooth execution of daily activities.
• Manage Scheduling and Financial Reporting Oversee the preparation of monthly service schedules (e.g., standby, night shifts) and provide regular budget updates to the Finance Department.
• Monitor Service Quality and Client Feedback Review and follow up on feedback from internal teams, families, and clients, addressing complaints and ensuring service standards, rituals, and customs are upheld.
• Enhance Operational Systems and Documentation Improve management processes and review SOPs, forms, templates, and lists in collaboration with Team Leaders to maintain operational efficiency.
• Support HR and Staff Welfare Initiatives Oversee staff morale, welfare, and health; manage HR matters including leave approvals, overtime, urgent requests, recruitment, and interviews.
• Ensure Policy Compliance and Execute Ad-Hoc Duties Plan and review compensation actions, enforce company policies, and carry out additional tasks.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678