OPERATION MANAGER - DISHWASHING

DUSTAWAY SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cleaning services provider in Singapore is seeking a Shift Supervisor to oversee operations and ensure excellent service delivery. The role involves conducting training, managing staff, and addressing customer complaints. Ideal candidates will have at least 2 years of experience in the cleaning sector and must be able to work various shifts, including midnight ones. This position offers opportunities for overtime.

Qualifications

• 2 years of experience in a similar role within the cleaning sector.
• Ability to work in various locations and on a midnight shift.
• Strong interpersonal skills and able to manage a team.

Responsibilities

• Supervise and coordinate the assigned shift.
• Conduct on-the-job training for staff.
• Ensure all cleaning work is completed on schedule.
• Handle customer complaints and ensure satisfaction.

Skills

Customer service skills

Team supervision

Training

Time management

Job description

Role and Responsibilities

• Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties
• Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery
• Ensure all daily and periodic cleaning works are carried out as per schedule
• Attend to complaints and ensure customers' satisfaction
• Check on staff punctuality and discipline
• Any other duties assigned by Superiors and Clients

Requirements

• Able to work midnight shift
• Able to work OT including weekends and public holidays.
• Able to work in islandwide locations, and able to go to multiple locations daily.
• Excellent customer service skills and able to interact well with clients
• At least 2 year’s experience in similar role in cleaning sector