Operation Manager

ALT. PIZZA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant company in Singapore seeks a dedicated operations manager to oversee store management and performance, ensuring business KPIs are met while maintaining excellent customer service. Candidates should have at least 3 years of F&B experience, strong analytical skills, and the ability to thrive in a fast-paced environment. This role offers competitive benefits, including a staff referral bonus and annual performance bonus.

Benefits

$1000 staff referral bonus

Annual performance bonus

Medical benefit

Staff discount

Qualifications

• At least 3 years of working experience in the F&B industry.
• Pleasant personality with a results-driven attitude.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Oversee store managers and daily operations to meet KPIs.
• Analyse store performance and implement improvements.
• Maintain high levels of customer service and manage guest feedback.

Skills

Customer service skills

Interpersonal skills

Analytical tools

Management skills

Proactive attitude

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Headquartered in Singapore, Foodsta Kitchens is a digital first restaurant company with operations in Singapore and India. Foodsta owns and operates 6 fast casual brands in Singapore – Bloom Cafe Pte Ltd (Formerly known as Artisan Boulangerie Co.(ABC), Alt. Pizza, Green Monster, Chi Ji and Fat Mario, Now Pizza. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Job Responsibilities

Operations

• Responsible for overseeing people including store managers, processes, and day to day operations to ensure that store performs in line with business KPI
• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses
• Analyse store performance to align with business KPIs
• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
• Serve as a role model to demonstrate excellent behaviour to lead the whole team
• Execute any other duties as requested by immediate superiors

Requirements

• Atleast 3 years of working experience in F&B
• Comfortable with Microsoft excel, word and Power point and analytical tools
• Pleasant personality and results driven attitude
• Good customer service and interpersonal skills and management skills.
• Proactive and able to take initiative
• Ability to work in fast paced environment

Company Benefits

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount