Operation Manager

ACME EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking an experienced Operations Manager for a coffeeshop in Singapore. You will oversee daily operations, manage staff, and ensure compliance with health and safety standards. Ideal candidates will have 2-3 years of experience in F&B operations, strong leadership skills, and the ability to handle fast-paced environments. Proficiency in English and Mandarin is a plus. This role requires working shifts, including weekends and public holidays.

Qualifications

• 2-3 years in coffeeshop, food court, or F&B operations management preferred.
• Strong knowledge of NEA policies and hygiene standards.
• Proactive, responsible, and able to work independently with minimal supervision.
• Ability to work shift hours, weekends, and Public Holidays as required.

Responsibilities

• Oversee daily operations of the coffeeshop including performance and service quality.
• Develop relationships with stall owners and manage tenancy matters.
• Lead and manage service crew, cleaners, and support staff effectively.
• Ensure efficient inventory control and coordinate with vendors for supplies.
• Handle customer feedback and complaints professionally.

Skills

Leadership

Communication

Interpersonal Skills

Problem Solving

Bilingual (English and Mandarin)

Job description

Roles & Responsibilities

1. Daily Operations Management

• Oversee the full daily operations of the coffeeshop, including stall performance, cleanliness, manpower, and service standards.

• Ensure all stalls operate smoothly, open on time, and comply with agreed operating hours.

• Conduct regular walk‑throughs to monitor food hygiene, safety, and housekeeping standards.

• Handle any operational issues immediately (e.g., equipment breakdowns, cleanliness, supply shortages).

2. Stall & Tenant Management

• Develop and maintain strong relationships with stall owners/tenants.

• Coordinate tenancy matters such as stall setup, renovation guidelines, compliance with contracts, and renewals.

• Monitor tenant performance, sales trends, customer feedback, and operational discipline.

• Enforce house rules, SOPs, and ensure all tenants meet NEA and safety requirements.

3. Staff Management

• Lead and manage the coffeeshop’s service crew, cleaners, cashiers, and support staff.

• Plan staff duty rosters, monitor attendance, and manage performance.

• Provide training on customer service, hygiene, and daily SOP tasks.

• Maintain a positive work environment and promote teamwork.

4. Inventory & Supplies Management

• Oversee ordering, receiving, and stock‑checks for common supplies (e.g., cleaning chemicals, utensils, disposables).

• Ensure efficient inventory control and minimal wastage.

• Coordinate with vendors and service contractors (e.g., gas, grease trap, pest control).

5. Customer Service & Issue Resolution

• Handle customer feedback, complaints, and enquiries professionally.

• Ensure a pleasant dining environment with consistent service standards.

• Work with stall owners to resolve consumer‑related issues promptly.

6. Maintenance & Facility Management

• Monitor all coffeeshop equipment, lighting, plumbing, exhaust systems, and seating facilities.

• Arrange servicing, repairs, or replacements when required.

• Ensure compliance with regulatory bodies (e.g., NEA, SCDF).

• Maintain safety protocols, cleanliness standards, and hygiene audits.

7. Financial & Administrative Duties

• Oversee cash handling, daily sales reporting, rental collection, and utilities tracking.

• Assist in budgeting, cost control, and operational planning.

• Prepare operational reports for management review.

• Support management in new initiatives, improvements, and promotions.

8. Others

• Lead and support new coffeeshop openings or renovations.

• Participate in management meetings and implement assigned tasks.

• Any other duties required to support smooth and effective operations.

Requirements

• At least 2–3 years of experience in coffeeshop, food court, or F&B operations management preferred.

• Strong knowledge of NEA policies, hygiene standards, and F&B safety compliance.

• Good leadership, communication, and interpersonal skills.

• Able to handle fast‑paced environments and problem‑solve on the spot.

• Proactive, responsible, and able to work independently with minimal supervision.

• Basic understanding of budgeting, reporting, and cost control.

• Ability to work shift hours, weekends, and Public Holidays as required.

• Bilingual in English and Mandarin (or dialect) is an advantage for dealing with tenants and vendors.